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[solemn music playing]
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[man] Going against a big company
like Boeing does not happen every day.
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[beeps]
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[woman] Raise your right hand.
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Do you solemnly swear the testimony
you're about to give is the truth,
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the whole truth and nothing but the truth?
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I do.
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{\an8}Boeing will fight you to the bitter end.
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So what he was instructing people to do
was violate rules and regulations
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that they could be actually held liable,
criminally charged for.
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We could very well be putting
the public at risk.
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{\an8}The intensity of the implications
of what he was testifying about
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made me take a pause.
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John was a brave guy for speaking out.
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But I personally thought to myself
that this shit could get somebody killed.
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[thunder rumbles]
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We were scheduled for John to continue
the deposition the next morning.
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[solemn music continues]
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But at ten o'clock,
John had not arrived yet.
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So I called the hotel…
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[phone ringing]
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…and asked to be put through to his room.
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And the phone just rang.
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I asked if someone can go up
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and do a check
to see if he was still sleeping.
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They said, "No, he's not there."
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I asked, "Is his truck outside?"
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And the manager came back on the phone
and said she had gone out to his truck
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and looked at him from the passenger side.
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And that's when she called 911.
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[solemn music fades]
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-[siren wailing]
-[dramatic music playing]
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{\an8}[reporter 1] Boeing has given the world
yet another reason to fear flying.
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{\an8}Several of the company's
new Dreamliner planes have caught on fire.
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{\an8}[reporter 2] One of the Boeing 777's
engines failed minutes after takeoff.
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{\an8}[man] And this is my parents' house
after a 777 engine blew up in the sky.
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{\an8}[reporter 3] A hundred
and twenty-nine passengers were evacuated.
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{\an8}Five people were injured.
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{\an8}[reporter 4] Fifty injured
after a flight lost control midair.
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{\an8}[reporter 5] One passenger
was killed from an explosion.
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{\an8}[reporter 6] These are incredibly
dangerous things that continue to happen.
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{\an8}[reporter 7] When you see news story
after news story, incident after incident,
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{\an8}you wonder how Boeing is still in the air.
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{\an8}[dramatic music continues]
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[music fades]
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{\an8}I'm that kid that still looks up
at airplanes every time I hear one.
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{\an8}"Oh my God!" [chuckles] Yeah.
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I always loved aviation.
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[intriguing music playing]
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My dad worked on a F-14.
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So I always would go to the gates
and watch the airplanes fly off.
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Growing up in the Seattle area,
I always thought
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that I would eventually work at Boeing.
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I was very happy when Boeing recruited me
out of school.
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{\an8}Boeing was a fantastic company.
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If you had your Boeing shirt on, people
would come up to you and talk to you.
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It was just a sense of pride.
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[engine rumbles]
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[launch announcer] We have ignition.
We have liftoff.
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[man 1] I was a rocket scientist
for a long time,
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but I wanted to move to airplanes.
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{\an8}And I wanted to work
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{\an8}in the best airplane manufacturer
in the world.
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{\an8}[reporter 1] Over a century, Boeing
transformed travel across the globe.
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{\an8}[reporter 2] The biggest
aerospace company in the world.
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{\an8}Really, I was proud working for Boeing.
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I'm still proud working for Boeing.
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[man 2] Boeing changed my life.
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{\an8}We were really poor growing up.
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And the financial trajectory
just totally changed.
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Working at Boeing, to have a job there,
it was really a badge of honor.
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[dramatic music playing]
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[narrator] This is Boeing.
They build airplanes.
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And always there is one idea,
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make everything just a little better
than it really needs to be.
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[Meyers] Boeing Company was very unique
in that if there was ever a dispute,
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the quality department
made the final decision
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as to whether or not
to sign off on the work.
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-[man] Okay, so we're ready to go, right?
-Yes.
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You had, like, two or three eyes
on everything that you did
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to just make sure it was accurate.
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I don't think that's gonna work.
I really don't.
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[Mohawk] Back in those days,
quality was the brakes of the system.
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If there was a problem,
quality managers stopped the line.
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Management had your back.
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-Have the guys stand by till we're ready.
-Okay.
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-[drill whirs]
-[dramatic music continues]
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Then all of a sudden,
that whole atmosphere changed.
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So what is it like to be the CEO?
To arrive? What's day one there?
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What did you find
when you arrived at Boeing?
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The approach was to start
at the beginning.
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That the culture needed
a ground-up discussion.
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-[continues indistinctly]
-[man 1] The decline of Boeing.
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You can trace a lot of it right back
to the hiring of the CEO, Jim McNerney.
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He seemed the perfect candidate.
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{\an8}He had gone to Yale to do his BA
and gone to Harvard to do his MBA.
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Jim McNerney looked like a U.S. senator
from central casting.
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{\an8}[man 2] Jim McNerney was
a long-time executive at General Electric
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{\an8}and a protégé of arguably the most
influential CEO of the 20th century,
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a man named Jack Welch.
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{\an8}I'm part, like so many others are,
of an American dream.
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{\an8}[Gelles] Jack Welch was
the first CEO of a major American company
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to focus on maximizing profits
at all costs.
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He was quick to institute outsourcing,
offshoring, mass layoffs.
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[Welch] The best thing
you can do to an employee,
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as early as you know
they're the bottom ten, let them know.
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Famously, Jack Welch at GE
would let the bottom 10% go every year.
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Always have people nervous
about their jobs.
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[Gelles] With all of these strategies,
Jack Welch turned GE
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into the most valuable company
in the world.
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The kind of company that
almost every other American corporation
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looked up to.
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And the Boeing board was no exception.
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{\an8}I knew I wanted to run something.
I didn't know what it was.
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[Gelles] When McNerney takes over,
Boeing goes all in
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on the Jack Welch-style
"profits above all else."
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[intriguing music playing]
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He was also now tasked
with developing a new airplane.
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[reporter] The new 787
hasn't been built yet,
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but Boeing is so certain
of its creature comforts,
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it calls it the Dreamliner.
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[Gates] To design and build the 787,
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it was going to cost
approximately $10 billion.
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But the Boeing board
didn't want to spend that.
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[computer beeps]
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[printer buzzes]
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A source gave me internal documents
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showing that Boeing's plan
was to build this plane for $5 billion,
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half of what it would normally have cost.
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[intriguing music continues]
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[Meyers] Boeing was always known
for the engineering
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and the building of their airplanes.
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The real big shift was during the 787.
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We found out
that they were going to be outsourcing
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major sections of the airplane
to save money.
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[Irvin] Mid-body section
was built in Italy.
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[Salehpour] Wings and batteries
from Japan.
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[Meyers] From South Korea,
wingtips and the aft fuselage parts.
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The outsourcing was
almost the entire airplane.
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[Mohawk] You knew that was gonna have
a direct effect on safety and quality.
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We no longer have the immediate control
about the safety of those parts.
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We just have to accept what is given to us
and put them on the airplane.
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[Gates] Parts started coming in
from these suppliers…
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[solemn music playing]
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…and the plan was the plane
would be snapped together in three days.
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The first time Boeing joined
the two fuselage barrels together,
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somebody sent me a picture.
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-[camera clicking]
-[solemn music continues]
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There was a huge gap between the two.
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{\an8}The problem was
that some of these companies
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{\an8}couldn't do what Boeing hired them to do.
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They couldn't produce
the parts they were supposed to produce.
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It went horrible.
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Too much of the airplane was outsourced.
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Nothing snapped together.
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And the delays
were just one after the other.
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So Boeing wanted to build
a second 787 assembly line
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in an effort to increase production.
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{\an8}[intriguing music playing]
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{\an8}Boeing had started in Seattle
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and had never built a plane anywhere else.
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[Gelles] This was a place where Boeing had
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perhaps the most skilled aviation
manufacturing workforce in the world.
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But it was largely unionized.
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And McNerney hated unions.
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They cost Boeing more money.
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And now in 2009, he's saying,
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"Well, we're gonna build
a second 787 line in South Carolina."
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{\an8}I am always proud to say
we don't have unions in South Carolina
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{\an8}because we don't need unions
in South Carolina.
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[crowd applauding, cheering]
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[Gelles] This was, again,
Boeing leadership making decisions,
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not in the name of safety
but in the name of cost savings,
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in the name of corporate profits.
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{\an8}What have you learned from your engineers
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{\an8}about bringing it back
and reconstructing the old Boeing
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{\an8}that we all grew up with?
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{\an8}Well, we're not going back
to the old Boeing.
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-[man] Five, four, three, two, one.
-[crowd] …two, one.
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-[man] Cut!
-[crowd cheers]
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[Gates] When Boeing set up
the plants in South Carolina,
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{\an8}there was no aviation business there.
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{\an8}And so, of course, they didn't have
experienced workers.
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They constantly were sending experts
from the Seattle area.
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[solemn music playing]
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John Barnett was one of them.
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[beeps]
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{\an8}When I first started with Boeing,
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{\an8}a group of us were standing around
and talking about where you're from.
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{\an8}I was telling them
that I'm from Louisiana.
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One of my buddies popped off,
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"Well, you're just an old swamp dog
from Louisiana, ain't you?" [laughs]
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You know, from then on, I was "Swampy."
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[laughs]
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I was a quality manager
in Seattle for 15 years.
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I was actually
one of the first quality managers
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brought down to Charleston
to help set up the new Dreamliner site.
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As a quality manager, it's my job
to make sure the airplane's built right.
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John was a solid quality man,
an airplane man.
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We were both quality managers.
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We were good friends.
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I used to buy gator tail
by the pound from John
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'cause he was a Louisiana boy.
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[Barnett] Me being a Southern man,
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South Carolina was my opportunity
to get close to my family.
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{\an8}We always said he was loud and proud.
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{\an8}You knew when he walked in the room
because he was loud. [laughs]
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{\an8}-Yeah, Swamp Dog.
-[chuckles]
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[man] When I moved to Charleston
and met John Barnett,
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I could see that we were
from the same cloth,
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{\an8}that quality doesn't take
a back seat to anything.
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[intriguing music playing]
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John and I really got to know each other
through our recruitment trips.
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We would interview
in excess of 100 people in a week.
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{\an8}We were told from the beginning
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{\an8}they didn't want
the union influence in Charleston.
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{\an8}And part of the agreement
that Boeing made with South Carolina
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was they would hire
the majority of the employees locally.
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We was doing job fairs.
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We were hiring people
straight out of college.
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Pretty much we got to where
if you knew what a screwdriver was,
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you was hired by Boeing.
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[man 1] What do you think
about the people here?
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[man 2] They fucking suck.
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[man 1] They suck. Not everyone of course.
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[man 2] Not everyone, but the majority
of them here fucking suck.
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[man 1] They're just punching a clock,
that's my opinion.
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[man 2] Yeah, it's all they do.
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[Barnett] I went to my leadership
and said,
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"These people aren't being trained
the way they should."
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"Nothing about procedures,
FAA requirements."
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00:13:48,369 --> 00:13:51,455
"They're just being trained
how to rubber-stamp paperwork."
233
00:13:52,456 --> 00:13:55,084
But my leadership,
they didn't care about training.
234
00:13:55,167 --> 00:13:57,545
They just wanted product
pushed out the door.
235
00:13:59,213 --> 00:14:03,092
Charleston had a workforce
that simply didn't know how to construct
236
00:14:03,175 --> 00:14:06,428
one of the most complicated machines
in the world.
237
00:14:06,512 --> 00:14:09,974
Mistakes started piling up
almost immediately.
238
00:14:13,811 --> 00:14:15,938
[solemn music playing]
239
00:14:16,021 --> 00:14:19,400
[Seitz] I was walking through
the production facility,
240
00:14:19,483 --> 00:14:25,114
and I heard a very loud pounding.
241
00:14:25,197 --> 00:14:27,783
[metallic pounding]
242
00:14:29,285 --> 00:14:34,415
As I got closer, I witnessed
a manager taking a sledgehammer
243
00:14:34,498 --> 00:14:39,295
to pound a pin in a landing gear.
244
00:14:40,087 --> 00:14:43,883
I thought to myself,
I need to record what's going on here.
245
00:14:44,800 --> 00:14:49,096
I took that camera
and showed John Barnett.
246
00:14:49,847 --> 00:14:52,016
[solemn music continues]
247
00:14:52,099 --> 00:14:55,227
[Barnett] You don't use a sledgehammer
to put together an airplane.
248
00:14:55,311 --> 00:14:58,314
{\an8}The fuse pin had to be just beat to hell.
249
00:14:59,231 --> 00:15:02,443
{\an8}And actually, back in the '90s,
we had issues with those pins,
250
00:15:02,526 --> 00:15:04,236
{\an8}cracking from fatigue.
251
00:15:04,320 --> 00:15:07,364
[reporter] The Israeli El Al jet
slammed into the building Sunday
252
00:15:07,448 --> 00:15:09,033
after two engines fell off.
253
00:15:09,617 --> 00:15:13,329
Boeing, the company that built
the jumbo jet, is now urging all airlines
254
00:15:13,412 --> 00:15:17,750
to inspect the pins that hold the engines
to the wings of 747s.
255
00:15:18,834 --> 00:15:22,755
[Barnett] There's so many possibilities
for fractures in that, it's unreal.
256
00:15:23,464 --> 00:15:27,426
John said, "Man, you gotta take this
to upper management."
257
00:15:29,011 --> 00:15:33,974
I expected them to reprimand this manager
and make it right.
258
00:15:35,643 --> 00:15:39,355
Instead, I was instructed
to get rid of the video.
259
00:15:40,648 --> 00:15:42,858
[camera beeping]
260
00:15:42,942 --> 00:15:44,902
[solemn music continues]
261
00:15:44,985 --> 00:15:51,450
I was sent off-site to keep me
from investigating what was going on.
262
00:15:52,576 --> 00:15:57,623
It seemed like a way to tell us
production is gonna move on
263
00:15:57,706 --> 00:16:00,209
whether we wanted them to or not.
264
00:16:03,128 --> 00:16:06,715
[McNerney] You've got to end up
being better and reaching higher.
265
00:16:06,799 --> 00:16:09,218
So it's not a matter
of hanging around a hot tub
266
00:16:09,301 --> 00:16:11,971
and everybody feeling good
about the conversation.
267
00:16:12,054 --> 00:16:15,891
Uh, there's an element
of push, leadership, uh,
268
00:16:15,975 --> 00:16:19,520
and stretch, uh, provided by the boss.
269
00:16:19,603 --> 00:16:22,231
[tense music playing]
270
00:16:22,314 --> 00:16:25,359
[Gates] Jim McNerney was laser-focused
271
00:16:25,442 --> 00:16:28,988
on meeting the schedule
at the lowest cost.
272
00:16:29,488 --> 00:16:35,869
And so any delays in production
were not to be countenanced.
273
00:16:35,953 --> 00:16:39,415
[man] Here, everybody's being pushed
to meet this fucking schedule,
274
00:16:40,082 --> 00:16:42,126
regardless of quality.
275
00:16:43,293 --> 00:16:46,672
[Irvin] If the airplane was not finished
as quickly as possible,
276
00:16:46,755 --> 00:16:49,174
{\an8}it would hurt the manager's bonuses.
277
00:16:50,843 --> 00:16:53,595
At the time, I was inspecting an airplane.
278
00:16:54,221 --> 00:16:57,599
I saw a hole in the aft body join,
279
00:16:58,350 --> 00:17:01,812
and the fastener that was in there
was not the right size.
280
00:17:02,312 --> 00:17:05,065
I had concerns with what I'd seen.
281
00:17:05,149 --> 00:17:06,525
[tense music builds]
282
00:17:07,109 --> 00:17:09,862
They've lost airplanes
with fasteners like that.
283
00:17:10,988 --> 00:17:13,824
I raised it to my quality manager,
284
00:17:13,907 --> 00:17:16,243
and he said, "Mind your own business."
285
00:17:17,453 --> 00:17:22,249
It was a major ass-chewing for anybody
that would have stopped the process
286
00:17:22,332 --> 00:17:24,668
to be able to fix a defect.
287
00:17:25,294 --> 00:17:27,254
Those people would be in trouble.
288
00:17:28,672 --> 00:17:31,967
[man] It's my pleasure to welcome you
to the certification ceremony
289
00:17:32,051 --> 00:17:34,678
for the Boeing 787 Dreamliner.
290
00:17:34,762 --> 00:17:37,014
[crowd applauding]
291
00:17:37,097 --> 00:17:38,974
[Gates] After the rollout
of the Dreamliner,
292
00:17:39,058 --> 00:17:40,684
Boeing was in financial trouble.
293
00:17:40,768 --> 00:17:41,935
[pensive music playing]
294
00:17:42,019 --> 00:17:44,897
And it didn't want to invest
in another all-new design.
295
00:17:44,980 --> 00:17:48,442
Because investing in a new plane
is an awful lot of money.
296
00:17:49,234 --> 00:17:52,112
[reporter 1] Boeing finds itself facing
turbulence by a foreign rival
297
00:17:52,196 --> 00:17:53,530
with some very big ambitions.
298
00:17:53,614 --> 00:17:55,991
[reporter 2] Airbus has received
the good-to-go.
299
00:17:56,075 --> 00:17:59,203
The A320neo has the thumbs-up.
300
00:17:59,286 --> 00:18:03,040
[Gates] Then Airbus announced
it would put new fuel-efficient engines
301
00:18:03,123 --> 00:18:04,917
on its most popular jet
302
00:18:05,000 --> 00:18:08,087
that would save
something like 20% of the fuel cost.
303
00:18:08,170 --> 00:18:11,673
[reporter 2] Customers have ordered
over 4,300 of the planes.
304
00:18:11,757 --> 00:18:14,510
[reporter 3] Airbus has simply been
cleaning Boeing's clock.
305
00:18:14,593 --> 00:18:16,637
Jim McNerney freaked out.
306
00:18:17,221 --> 00:18:19,932
They needed to develop a new airplane.
307
00:18:20,724 --> 00:18:24,770
[Gates] Boeing was tending towards
an all-new replacement for the 737.
308
00:18:25,771 --> 00:18:27,689
But that would have taken years.
309
00:18:28,941 --> 00:18:32,361
Jim McNerney made
a really rushed decision.
310
00:18:33,946 --> 00:18:36,156
{\an8}[Gates] McNerney decided,
"Let's just do the simple thing
311
00:18:36,240 --> 00:18:39,660
{\an8}and put new fuel-efficient engines
on the existing 737."
312
00:18:41,036 --> 00:18:43,497
{\an8}And that becomes the 737 MAX.
313
00:18:43,580 --> 00:18:44,915
[tense music playing]
314
00:18:44,998 --> 00:18:49,128
[Gates] As soon as they announced this,
it began to have really heavy sales.
315
00:18:49,211 --> 00:18:51,880
[reporter 1] Massive order
that Southwest Airlines will be placing.
316
00:18:51,964 --> 00:18:55,801
[reporter 2] Lion Air Group has purchased
50 Boeing 737 MAX aircraft.
317
00:18:55,884 --> 00:18:59,179
We've got an order book
as far as the eye can see.
318
00:18:59,763 --> 00:19:01,765
[reporter 1] Big relief for Boeing.
319
00:19:02,266 --> 00:19:05,060
And that meant profits for shareholders.
320
00:19:05,144 --> 00:19:06,895
-Jim McNerney. [chuckles]
-Thank you.
321
00:19:06,979 --> 00:19:08,772
[Gelles] And a lot of money for the CEO.
322
00:19:08,856 --> 00:19:09,690
Ah!
323
00:19:09,773 --> 00:19:11,150
[tense music continues]
324
00:19:11,233 --> 00:19:14,570
[Gelles] In 2015,
when Jim McNerney stepped down,
325
00:19:14,653 --> 00:19:17,406
he'd made hundreds of millions of dollars
326
00:19:17,489 --> 00:19:21,368
{\an8}and took home
many tens of millions in retirement.
327
00:19:23,287 --> 00:19:25,914
{\an8}I'm sure when he left, he thought,
"Wow, I did a great job."
328
00:19:25,998 --> 00:19:27,416
"Look at the stock price now."
329
00:19:30,169 --> 00:19:32,880
[tense music crescendos, fades]
330
00:19:32,963 --> 00:19:35,632
And because cost-cutting
looked successful,
331
00:19:35,716 --> 00:19:38,760
it was gonna continue to happen
even after he left.
332
00:19:38,844 --> 00:19:40,596
[tense music resumes]
333
00:19:40,679 --> 00:19:42,306
[Gelles] When McNerney stepped down,
334
00:19:42,389 --> 00:19:45,309
{\an8}the board installed
his hand-picked successor,
335
00:19:45,392 --> 00:19:46,977
{\an8}a man named Dennis Muilenburg.
336
00:19:48,896 --> 00:19:52,941
[Gates] Before he took over, Muilenburg
shadowed McNerney for 18 months.
337
00:19:53,025 --> 00:19:56,069
And I think, in that time,
McNerney pointed out to him
338
00:19:56,153 --> 00:20:00,199
all these things he'd been doing
that were so successful financially
339
00:20:00,282 --> 00:20:01,950
and told him, "Keep it up."
340
00:20:02,034 --> 00:20:02,910
So he did.
341
00:20:04,286 --> 00:20:07,039
[man 1] Shares of Boeing
continuing to soar.
342
00:20:07,122 --> 00:20:11,460
[man 2] Were you surprised watching
your stock price move up parabolically?
343
00:20:11,543 --> 00:20:14,963
{\an8}I don't say that I was surprised.
We had promised production ramp-up.
344
00:20:15,047 --> 00:20:16,924
{\an8}We're now delivering on that ramp-up.
345
00:20:17,007 --> 00:20:18,926
{\an8}Which I guess deserves a higher multiple.
346
00:20:19,009 --> 00:20:22,262
{\an8}-That's what I'm thinking.
-We'll talk a lot about commercial but…
347
00:20:22,346 --> 00:20:27,226
{\an8}When Muilenburg came in,
I thought, "Well, nothing changes."
348
00:20:28,227 --> 00:20:29,770
{\an8}And actually, it gets worse.
349
00:20:33,023 --> 00:20:35,275
[ominous music playing]
350
00:20:37,986 --> 00:20:40,322
One day, I was called down
to the Dreamliner.
351
00:20:42,199 --> 00:20:44,368
We found all these metal slivers
352
00:20:44,451 --> 00:20:48,163
on all this electronic wiring
under the floorboard.
353
00:20:51,250 --> 00:20:53,168
As they were installing the floorboards,
354
00:20:53,252 --> 00:20:55,754
it's peeling the threads
off of these fasteners.
355
00:20:57,339 --> 00:21:00,759
Well, over time, this metal sliver's
gonna vibrate down in there,
356
00:21:00,842 --> 00:21:02,427
and it's gonna short wires out.
357
00:21:02,511 --> 00:21:04,012
[electricity zapping]
358
00:21:04,096 --> 00:21:06,974
It's been known that just a little short
359
00:21:07,057 --> 00:21:08,684
will bring down a whole plane.
360
00:21:08,767 --> 00:21:10,102
[whistling]
361
00:21:10,185 --> 00:21:11,812
[ominous music builds]
362
00:21:11,895 --> 00:21:15,107
[pilot] Swissair 111,
we have smoke in the cockpit.
363
00:21:15,190 --> 00:21:17,651
Uh, request immediate return.
364
00:21:19,111 --> 00:21:22,155
[Barnett] Swissair Flight 111
had a chafed wire
365
00:21:22,239 --> 00:21:24,616
in an entertainment system,
366
00:21:24,700 --> 00:21:26,910
caused a fire
and brought down the whole plane.
367
00:21:26,994 --> 00:21:28,328
Killed everybody on board.
368
00:21:28,829 --> 00:21:31,707
[reporter] We're about 6,000 feet,
hovering above the wreckage.
369
00:21:32,291 --> 00:21:35,794
[Barnett] TWA Flight 800
had a chafed wire in the fuel tanks,
370
00:21:35,877 --> 00:21:37,296
blew it out of the sky.
371
00:21:37,379 --> 00:21:39,089
[solemn music playing]
372
00:21:39,172 --> 00:21:41,466
There's something like 20,000
of these fasteners
373
00:21:41,550 --> 00:21:43,176
on a 787 Dreamliner.
374
00:21:43,677 --> 00:21:46,513
We're looking at
potentially 60,000 slivers
375
00:21:46,596 --> 00:21:48,432
flying around on these wires.
376
00:21:50,809 --> 00:21:52,477
So I brought it up to my boss.
377
00:21:53,478 --> 00:21:57,524
And he said, "Ah, it's gonna cost too much
and take too much time to clean it."
378
00:21:59,651 --> 00:22:02,195
How much is it gonna cost
and how much time is it gonna take
379
00:22:02,279 --> 00:22:05,824
if one of these planes goes down
with 350 people on board?
380
00:22:06,700 --> 00:22:09,119
[solemn music continues]
381
00:22:10,620 --> 00:22:12,706
I said, "I will not put
my name on this airplane
382
00:22:12,789 --> 00:22:14,750
saying it's safe and airworthy."
383
00:22:16,501 --> 00:22:18,211
But they didn't want to hear it.
384
00:22:19,880 --> 00:22:22,716
And after that, they moved me
about every four or six months
385
00:22:22,799 --> 00:22:24,092
just to mess with me.
386
00:22:24,176 --> 00:22:26,636
And every time I'd move
and get put in a different area,
387
00:22:26,720 --> 00:22:28,263
I'd find some major issue.
388
00:22:28,347 --> 00:22:29,598
[music fades]
389
00:22:31,933 --> 00:22:33,977
[man 1] I just wanted to ask
your opinion, man.
390
00:22:34,061 --> 00:22:36,188
My in-laws are gonna fly on one of these.
391
00:22:36,855 --> 00:22:38,190
Do you think they're safe?
392
00:22:44,279 --> 00:22:46,239
[man 2] They're just
your in-laws. [laughs]
393
00:22:46,323 --> 00:22:47,449
[man 1] Would you fly on one?
394
00:22:47,532 --> 00:22:48,533
[man 2] No.
395
00:22:50,452 --> 00:22:52,037
[man 1] I got a free vacation.
396
00:22:52,120 --> 00:22:52,996
[woman] What's that?
397
00:22:53,080 --> 00:22:55,165
[man 1] You just have to fly on a 787.
398
00:22:55,665 --> 00:22:57,459
-[woman] Shit.
-[man 1] What?
399
00:22:57,542 --> 00:23:00,170
[woman] No, we ain't going
on no vacation on a 787.
400
00:23:00,253 --> 00:23:02,714
You know what be going on on the 787?
401
00:23:03,215 --> 00:23:05,008
[man 1] What happens?
402
00:23:05,092 --> 00:23:06,218
[woman] What don't happen?
403
00:23:06,802 --> 00:23:10,389
[man 3] I wouldn't fly on one
of these planes. Because I see the quality
404
00:23:10,472 --> 00:23:12,808
of the fucking shit
going down around here.
405
00:23:12,891 --> 00:23:15,310
[ominous music playing]
406
00:23:17,312 --> 00:23:19,898
[Barnett] Charleston is the first plant
I've ever heard
407
00:23:19,981 --> 00:23:23,610
where the majority of the people
working on the plane will not fly on it.
408
00:23:25,404 --> 00:23:29,741
If your own people do not have
enough confidence to fly on the product,
409
00:23:30,534 --> 00:23:33,495
why are you letting it
go out the door to the flying public?
410
00:23:33,578 --> 00:23:35,789
[jet engines humming]
411
00:23:38,333 --> 00:23:42,421
{\an8}The Charleston plant, we thought,
it's a totally different culture
412
00:23:42,504 --> 00:23:45,298
{\an8}than up here in Seattle.
413
00:23:47,342 --> 00:23:50,971
But in 2015, the alarm bells went off
414
00:23:51,555 --> 00:23:56,893
when I uncovered
that some corroded 787 landing gear axles
415
00:23:56,977 --> 00:24:01,857
that we had previously scrapped,
spray-painted red with the word "scrap,"
416
00:24:01,940 --> 00:24:05,819
wound up being used
back in the Dreamliner production line.
417
00:24:07,571 --> 00:24:10,574
These parts, they were basically rotted.
418
00:24:11,700 --> 00:24:15,704
And as I started to research it,
I found that scrap parts
419
00:24:15,787 --> 00:24:19,708
were put back on the airplane
for years and years.
420
00:24:20,208 --> 00:24:23,170
[ominous music intensifies]
421
00:24:26,882 --> 00:24:31,636
We'll never know the scope of how many
of these parts made it to airplanes.
422
00:24:35,432 --> 00:24:39,394
Boeing has delivered
over 1,200 Dreamliners.
423
00:24:39,478 --> 00:24:43,607
The fleet operates
across more than 85 countries
424
00:24:43,690 --> 00:24:45,901
with one billion passengers.
425
00:24:48,904 --> 00:24:51,781
And so we had
a corporate investigation launched.
426
00:24:53,909 --> 00:24:57,954
{\an8}Not one manager was fired
or went to jail or got time off.
427
00:24:59,080 --> 00:25:01,917
It's like it was
just part of the business.
428
00:25:04,503 --> 00:25:07,964
I don't know what it means
for the thousands of planes flying around.
429
00:25:09,007 --> 00:25:11,468
At this point, it's anyone's guess.
430
00:25:14,012 --> 00:25:16,389
[music fades]
431
00:25:17,724 --> 00:25:21,603
{\an8}This new Boeing, the way they treat people
and their quality managers
432
00:25:21,686 --> 00:25:23,730
{\an8}is ruining the entire company.
433
00:25:24,606 --> 00:25:25,941
And that scares me.
434
00:25:26,816 --> 00:25:28,068
Scares me to death.
435
00:25:29,903 --> 00:25:31,780
[Stokes] John would come home worried.
436
00:25:31,863 --> 00:25:36,034
He said, "You know, I just can't believe
that they just don't understand."
437
00:25:36,117 --> 00:25:40,330
I could see later on
that it was starting to really get to him.
438
00:25:43,291 --> 00:25:46,670
[Barnett] I had to seriously think
about going to human resources,
439
00:25:47,170 --> 00:25:51,841
because at Boeing,
when you go to HR, now you're a target.
440
00:25:53,051 --> 00:25:56,638
I knew from past history
and other incidents
441
00:25:56,721 --> 00:25:59,724
that chances are
Boeing's gonna fire you on the spot.
442
00:26:00,225 --> 00:26:03,728
They're gonna confiscate your computer.
They're gonna confiscate your cell phone.
443
00:26:03,812 --> 00:26:06,022
They're gonna confiscate
all your documents.
444
00:26:06,106 --> 00:26:08,817
So now you're a terminated employee
445
00:26:08,900 --> 00:26:12,237
who gets blacklisted
from an entire industry.
446
00:26:12,320 --> 00:26:14,698
[solemn music playing]
447
00:26:14,781 --> 00:26:17,075
So I'm scared of what they're gonna do.
448
00:26:20,579 --> 00:26:25,875
But putting the flying public in danger,
this is unacceptable.
449
00:26:27,210 --> 00:26:29,296
I decided I'm going to just fight them.
450
00:26:30,714 --> 00:26:32,424
So I went to human resources.
451
00:26:32,507 --> 00:26:34,884
I told them they're violating procedures.
452
00:26:34,968 --> 00:26:37,387
HR said, "Yep, you're right."
453
00:26:38,430 --> 00:26:40,348
They wouldn't do anything to correct it.
454
00:26:41,224 --> 00:26:43,018
So I filed an ethics complaint.
455
00:26:43,560 --> 00:26:44,477
Nothing.
456
00:26:45,061 --> 00:26:48,565
I wrote a letter to the VP
of Corporate Ethics in Washington, D.C.
457
00:26:49,232 --> 00:26:50,859
Executives didn't do anything.
458
00:26:52,152 --> 00:26:54,237
I filed a complaint with OSHA.
459
00:26:54,988 --> 00:26:59,618
I went to FAA,
the Oversight Enforcement Organization,
460
00:27:00,327 --> 00:27:02,912
to get these issues taken care of.
461
00:27:03,580 --> 00:27:06,249
[solemn music continues]
462
00:27:06,333 --> 00:27:08,710
It's like, does anybody care?
463
00:27:12,464 --> 00:27:15,216
Or is it gonna take an airplane
to go down before some people say,
464
00:27:15,300 --> 00:27:17,636
"Wow, I guess we should have listened."
465
00:27:23,266 --> 00:27:27,020
[woman] I remember waking up
on the Sunday morning.
466
00:27:27,520 --> 00:27:30,440
{\an8}I had the two kids next to me,
so I said, you know,
467
00:27:30,523 --> 00:27:32,942
{\an8}it would be nice for him
to… to see a picture of the kids.
468
00:27:33,026 --> 00:27:37,697
{\an8}So I took a little selfie shot
of… of the two kids
469
00:27:37,781 --> 00:27:41,409
saying, "Good morning, Daddy,"
and, you know, lots of emojis.
470
00:27:41,493 --> 00:27:42,494
[text message pops]
471
00:27:44,371 --> 00:27:45,246
[swooshes]
472
00:27:45,747 --> 00:27:48,750
I noticed that the message
hadn't delivered,
473
00:27:49,250 --> 00:27:51,378
which I thought was a little bit unusual.
474
00:27:51,461 --> 00:27:54,881
But I put it down to maybe bad signal
in… in Addis Ababa.
475
00:27:57,300 --> 00:28:01,680
Mick was traveling, doing a lot of work
with the United Nations.
476
00:28:02,847 --> 00:28:06,351
He always had this desire to help people.
477
00:28:06,434 --> 00:28:09,479
[pensive music playing]
478
00:28:10,605 --> 00:28:13,441
{\an8}A number of hours later,
I picked up my phone,
479
00:28:13,942 --> 00:28:16,194
and there was still no reply from him,
480
00:28:16,277 --> 00:28:18,780
but there was a load of missed calls
from… from a friend of mine.
481
00:28:18,863 --> 00:28:20,448
[phone line ringing]
482
00:28:21,574 --> 00:28:25,578
So I rang our friend, he said,
"Naoise, have you seen the news?"
483
00:28:26,079 --> 00:28:27,372
"There's been a plane crash."
484
00:28:28,289 --> 00:28:30,709
And then he said,
"I think Mick is on the plane."
485
00:28:31,960 --> 00:28:34,879
And I said, "No. No."
486
00:28:41,928 --> 00:28:45,849
[reporter] An Ethiopian Airlines flight
has crashed shortly after takeoff,
487
00:28:45,932 --> 00:28:50,812
killing all 157 passengers and crew
thought to be on board.
488
00:28:53,690 --> 00:28:55,817
[Naoise] It's like time stood still.
489
00:29:00,321 --> 00:29:02,991
People don't just disappear
from your life.
490
00:29:03,074 --> 00:29:05,535
They're there one minute,
and then they're not.
491
00:29:07,328 --> 00:29:08,580
But that's what happened.
492
00:29:09,706 --> 00:29:11,291
He wa… he was gone.
493
00:29:17,756 --> 00:29:22,469
I suppose, being an engineer,
that's where my brain kicked in,
494
00:29:22,969 --> 00:29:25,180
and I started to research.
495
00:29:25,680 --> 00:29:27,515
[somber music playing]
496
00:29:27,599 --> 00:29:30,310
[reporter 1] Boeing faces
a lot of safety questions this morning
497
00:29:30,393 --> 00:29:33,605
because this is
the second crash in just five months.
498
00:29:36,191 --> 00:29:39,527
[reporter 2] The Lion Air flight
crashed off the coast of Indonesia
499
00:29:39,611 --> 00:29:42,071
with almost 200 people on board.
500
00:29:42,155 --> 00:29:44,073
[people crying]
501
00:29:46,326 --> 00:29:49,954
[Naoise] I learned this wasn't even
the first MAX crash.
502
00:29:51,289 --> 00:29:56,669
Brand-new planes falling from the sky,
you know, twice.
503
00:29:56,753 --> 00:29:57,962
How could this be?
504
00:29:59,714 --> 00:30:01,341
I wanted answers.
505
00:30:01,841 --> 00:30:03,718
[dramatic music playing]
506
00:30:03,802 --> 00:30:07,472
[reporter 1] An emergency order
grounding all Boeing MAX 8s and 9s.
507
00:30:07,555 --> 00:30:11,684
[reporter 2] The FAA grounded the planes
until their safe use has been confirmed.
508
00:30:11,768 --> 00:30:14,813
[reporter 3] The focus in the two crashes
quickly zeroed in
509
00:30:14,896 --> 00:30:16,981
on a new system called MCAS.
510
00:30:17,065 --> 00:30:20,527
[reporter 4] Powerful MCAS software can
take over the plane's controls in flight.
511
00:30:20,610 --> 00:30:22,654
[reporter 5] That left pilots powerless.
512
00:30:24,531 --> 00:30:27,617
[reporter 6] Boeing withheld
crucial information from the FAA,
513
00:30:27,700 --> 00:30:30,745
its customers, and 737 MAX pilots.
514
00:30:31,246 --> 00:30:35,083
[reporter 7] The FAA estimated
that 15 more MAX planes
515
00:30:35,166 --> 00:30:37,585
would crash over the next few decades.
516
00:30:37,669 --> 00:30:41,840
Boeing and its CEO knew
that the flawed system was a safety risk,
517
00:30:41,923 --> 00:30:45,510
{\an8}yet they told the public
MAX was as safe as any airplane
518
00:30:45,593 --> 00:30:47,345
{\an8}that has ever flown the skies.
519
00:30:48,346 --> 00:30:50,807
[Naoise] The more I learned,
the more I realized
520
00:30:50,890 --> 00:30:53,184
that everything was so wrong
521
00:30:53,268 --> 00:30:55,353
and that we needed to push for justice.
522
00:30:55,436 --> 00:30:57,981
[dramatic music continues]
523
00:31:00,275 --> 00:31:05,405
My kids are aware
that their dad got on a plane,
524
00:31:05,488 --> 00:31:07,949
and the plane was made by bad guys.
525
00:31:10,535 --> 00:31:13,371
My son asked me,
"Will we catch the bad guys?"
526
00:31:13,454 --> 00:31:17,166
And I said, "I don't know.
We'll have to wait and see."
527
00:31:18,835 --> 00:31:20,503
[music fades]
528
00:31:25,967 --> 00:31:28,386
[Mohawk] After the 737 MAX crashes,
529
00:31:28,887 --> 00:31:32,974
everyone in our factory
was in a state of shock.
530
00:31:33,975 --> 00:31:36,978
{\an8}We take our work seriously,
especially the work quality,
531
00:31:37,478 --> 00:31:39,606
{\an8}that we're signing off on a good product.
532
00:31:40,440 --> 00:31:43,318
{\an8}And I was devastated.
533
00:31:43,401 --> 00:31:44,277
Um…
534
00:31:46,112 --> 00:31:48,990
[somber music playing]
535
00:31:51,075 --> 00:31:53,077
Can I get a sec? Sorry.
536
00:32:05,757 --> 00:32:07,884
[Meyers] Emotionally, it was a dark cloud,
537
00:32:07,967 --> 00:32:09,260
I think, for everybody.
538
00:32:09,344 --> 00:32:11,930
[somber music continues]
539
00:32:14,140 --> 00:32:15,767
Because what are we doing?
540
00:32:15,850 --> 00:32:17,936
Why are we in this field?
541
00:32:18,019 --> 00:32:19,896
And why do we rush?
542
00:32:22,148 --> 00:32:23,650
[Mohawk] It impacts you.
543
00:32:24,150 --> 00:32:29,072
Every day we spend doing our work,
we're concerned for the flying public, so…
544
00:32:29,656 --> 00:32:32,450
[emotional music playing]
545
00:32:34,619 --> 00:32:37,038
{\an8}[Meyers] We were upset about the families,
546
00:32:37,121 --> 00:32:40,667
{\an8}and especially watching them
with the big pictures of their loved ones.
547
00:32:40,750 --> 00:32:42,877
That's hard for anybody,
548
00:32:42,961 --> 00:32:45,922
but a Boeing employee,
that was very hard to watch.
549
00:32:48,383 --> 00:32:50,218
[woman 1] My daughter was a humanitarian.
550
00:32:50,301 --> 00:32:54,055
She had decided
to dedicate her life to other people.
551
00:32:55,056 --> 00:32:57,684
It was actually her first day of work.
552
00:32:58,685 --> 00:33:02,230
[woman 2] Why did we have to wake up
to get a call
553
00:33:02,939 --> 00:33:06,067
that our two boys
were on a plane that crashed?
554
00:33:06,901 --> 00:33:09,862
[man] Our daughter, Samya,
was headed to East Africa
555
00:33:09,946 --> 00:33:13,533
on her way to start her career
in public health.
556
00:33:15,994 --> 00:33:21,541
What got me the angriest of all
was reading the Boeing lawyers
557
00:33:21,624 --> 00:33:26,254
saying that the families
don't deserve, uh, compensation
558
00:33:26,337 --> 00:33:29,173
for the pain and suffering
that their loved ones went through.
559
00:33:30,925 --> 00:33:33,261
{\an8}They said it happened so fast,
560
00:33:33,344 --> 00:33:35,638
{\an8}the victims didn't know what was going on.
561
00:33:38,307 --> 00:33:41,853
{\an8}I think about
their last six minutes a lot.
562
00:33:42,562 --> 00:33:45,481
{\an8}My wife and my mom-in-law
knew they were going to die.
563
00:33:46,149 --> 00:33:50,737
{\an8}They had to somehow comfort the children
during those final moments,
564
00:33:51,237 --> 00:33:53,322
{\an8}knowing they were all their last.
565
00:33:54,365 --> 00:33:56,200
{\an8}I wish I was there with them.
566
00:33:58,202 --> 00:34:02,707
{\an8}It never leaves me that my family's flesh
is there in Ethiopia,
567
00:34:02,790 --> 00:34:07,545
{\an8}mixed with the soil, the jet fuel,
and pieces of the aircraft.
568
00:34:11,424 --> 00:34:13,843
{\an8}[dramatic sting]
569
00:34:15,386 --> 00:34:20,475
{\an8}In the months after the second crash,
Muilenburg is on the hot seat.
570
00:34:20,558 --> 00:34:24,604
{\an8}Finally, in December of 2019,
Muilenburg is fired.
571
00:34:25,188 --> 00:34:27,190
[solemn music playing]
572
00:34:27,273 --> 00:34:31,402
But even though he had presided
over two devastating crashes,
573
00:34:31,486 --> 00:34:33,571
which had killed hundreds of people,
574
00:34:33,654 --> 00:34:37,492
{\an8}he made about $120 million as CEO
575
00:34:37,575 --> 00:34:42,371
{\an8}and left with a retirement package
worth approximately $60 million.
576
00:34:44,248 --> 00:34:46,084
{\an8}He was immediately replaced
577
00:34:46,167 --> 00:34:49,087
{\an8}by the chairman of the board,
Dave Calhoun.
578
00:34:49,879 --> 00:34:52,381
{\an8}Calhoun was a seasoned executive.
579
00:34:52,465 --> 00:34:55,885
He'd been on the board
for ten years at this point.
580
00:34:56,427 --> 00:34:58,096
[reporter] Boeing entering a new era.
581
00:34:58,179 --> 00:35:01,307
David Calhoun taking over as CEO.
It happens today.
582
00:35:01,390 --> 00:35:04,852
{\an8}At the same time,
there were multiple investigations.
583
00:35:05,937 --> 00:35:08,106
{\an8}The House was very aggressive.
584
00:35:08,189 --> 00:35:12,193
{\an8}We shouldn't have to have tragedies
to change the rules
585
00:35:12,276 --> 00:35:14,028
{\an8}if the rules need to be changed.
586
00:35:14,779 --> 00:35:16,697
We shouldn't have to be here today.
587
00:35:16,781 --> 00:35:20,910
And the DOJ pursued
a possible criminal case.
588
00:35:22,578 --> 00:35:26,207
Nobody knew what legal consequences
Boeing would face.
589
00:35:28,000 --> 00:35:30,002
[music fades]
590
00:35:33,756 --> 00:35:37,385
It was two years into the investigations
of the MAX crashes,
591
00:35:38,845 --> 00:35:40,721
I was in my mother-in-law's house,
592
00:35:40,805 --> 00:35:43,224
and we were talking about Mick.
593
00:35:43,307 --> 00:35:45,726
-[indistinct newscast]
-The news was on in the background.
594
00:35:45,810 --> 00:35:47,728
[reporter 1] We have
some breaking news on Boeing.
595
00:35:47,812 --> 00:35:49,564
Suddenly, Boeing is mentioned,
596
00:35:49,647 --> 00:35:52,525
and you kind of stop in your tracks,
and you're listening to it.
597
00:35:52,608 --> 00:35:55,570
Boeing has entered
into a deferred prosecution agreement
598
00:35:55,653 --> 00:35:57,530
regarding the 737 MAX.
599
00:35:57,613 --> 00:36:00,575
And I'm… I'm like,
"What… what the hell? What… what's this?"
600
00:36:00,658 --> 00:36:03,244
You know,
"What's a deferred prosecution agreement?"
601
00:36:03,327 --> 00:36:07,206
This charge will be essentially dismissed
after three years
602
00:36:07,290 --> 00:36:10,751
if Boeing meets all of the stipulations
in this agreement.
603
00:36:10,835 --> 00:36:15,590
This essentially ends
the criminal investigation, if you will,
604
00:36:15,673 --> 00:36:19,468
by the DOJ looking into what Boeing did.
605
00:36:20,178 --> 00:36:24,182
And… and I went, no way, 346 lives lost.
606
00:36:24,265 --> 00:36:26,767
Brand-new planes falling from the sky.
607
00:36:26,851 --> 00:36:29,604
Somebody's got something wrong here.
This can't be true.
608
00:36:29,687 --> 00:36:31,480
[reporter 2] Does that also end
any threats
609
00:36:31,564 --> 00:36:33,316
to individual executives at Boeing?
610
00:36:33,399 --> 00:36:34,859
[reporter 3] Apparently.
611
00:36:34,942 --> 00:36:38,613
We'll get them to pay a fine.
We'll tell them that they're on probation.
612
00:36:38,696 --> 00:36:41,949
If after three years, you've been really,
really good, you get a clean slate.
613
00:36:42,533 --> 00:36:43,993
It's like it never happened.
614
00:36:44,785 --> 00:36:47,747
The CEO should have been prosecuted.
615
00:36:47,830 --> 00:36:50,708
Instead, they wrote that senior management
616
00:36:50,791 --> 00:36:52,877
knew nothing about what was going on.
617
00:36:53,878 --> 00:36:55,922
[reporter 3] There are
a couple of terms within there
618
00:36:56,005 --> 00:36:57,840
in terms of things
that Boeing has to meet.
619
00:36:57,924 --> 00:37:02,428
[Naoise] It is utter disbelief
that somebody could get away
620
00:37:02,511 --> 00:37:05,806
with killing 346 people.
621
00:37:07,141 --> 00:37:09,602
This, it hurts.
622
00:37:10,102 --> 00:37:13,356
[somber music playing]
623
00:37:15,691 --> 00:37:18,486
[Meyers] We were upset
about the plea deal.
624
00:37:19,278 --> 00:37:22,114
It's not justice for these families.
625
00:37:24,367 --> 00:37:27,161
[Irvin] It wasn't nearly severe enough
for Boeing.
626
00:37:27,245 --> 00:37:30,206
It's just checking the box
and… and moving on.
627
00:37:30,289 --> 00:37:33,542
[dramatic music playing]
628
00:37:33,626 --> 00:37:35,169
[Mohawk] The fine's nothing to Boeing.
629
00:37:35,253 --> 00:37:38,965
If there's actually people
that are subject to jail time,
630
00:37:39,048 --> 00:37:40,716
that'll stop their practices.
631
00:37:42,510 --> 00:37:45,638
[Meyers] A lot of these
government agencies think, "Oh my gosh,
632
00:37:45,721 --> 00:37:48,015
you know, if we lead
one of them out in handcuffs,
633
00:37:48,099 --> 00:37:51,102
the whole company…
the house of cards is gonna collapse."
634
00:37:51,185 --> 00:37:53,354
No, you lead them out in handcuffs,
635
00:37:53,437 --> 00:37:55,481
that's gonna make people
start to think twice.
636
00:37:57,900 --> 00:38:01,112
Until you hold people accountable,
they will not change.
637
00:38:03,698 --> 00:38:06,200
[music fades]
638
00:38:07,493 --> 00:38:10,496
[Naoise] I had this feeling
like I needed to do something.
639
00:38:11,497 --> 00:38:13,332
[pensive music playing]
640
00:38:13,416 --> 00:38:15,626
And there was a number of families
641
00:38:15,710 --> 00:38:19,046
that were prepared to stand up and fight.
642
00:38:19,547 --> 00:38:21,007
-[woman 1] Hi, hi.
-[woman 2] Hello.
643
00:38:22,883 --> 00:38:25,386
[Naoise] The only way
we could go after the CEOs
644
00:38:25,469 --> 00:38:28,639
was by proving
that Boeing violated the terms
645
00:38:28,723 --> 00:38:30,683
during their probationary period,
646
00:38:31,642 --> 00:38:35,563
that they had failed to improve
their safety standards.
647
00:38:38,107 --> 00:38:40,192
And we had three years to do that.
648
00:38:42,570 --> 00:38:45,031
[dramatic music playing]
649
00:38:50,411 --> 00:38:53,164
[man] Our families,
we meet every month online.
650
00:38:53,664 --> 00:38:58,127
{\an8}We keep track of
what Boeing's safety failures have been.
651
00:38:58,210 --> 00:38:59,628
There are always more.
652
00:39:00,463 --> 00:39:03,174
[Naoise] There's a reporting procedure
in America.
653
00:39:03,257 --> 00:39:05,426
Every time there's
a problem on an aircraft,
654
00:39:05,509 --> 00:39:08,179
this goes into the system,
and the public can view it.
655
00:39:09,388 --> 00:39:13,309
[Stumo] Yesterday there was a MAX
that declared an emergency in Rome
656
00:39:13,392 --> 00:39:16,562
and another one
that declared an emergency in India.
657
00:39:17,146 --> 00:39:18,981
We were looking for patterns,
658
00:39:19,065 --> 00:39:22,234
and there was a huge amount
with brand-new aircraft.
659
00:39:22,943 --> 00:39:25,446
Electrical problems,
the pressurization problem,
660
00:39:25,529 --> 00:39:29,408
52 bad stabilizer trim motors.
These are critical safety systems.
661
00:39:29,992 --> 00:39:32,495
{\an8}[reporter 1] Boeing's had
production issues with an aft bulkhead.
662
00:39:32,578 --> 00:39:34,789
{\an8}[reporter 2] Electrical problem
with the instrument panel.
663
00:39:34,872 --> 00:39:37,833
{\an8}[reporter 3] One of the right
engine fan blades was fractured.
664
00:39:37,917 --> 00:39:40,086
{\an8}[man 1] All of a sudden,
we hear this loud explosion.
665
00:39:40,169 --> 00:39:43,506
[reporter 4] A hole ripped open mid-flight
in the roof of a Southwest Airlines--
666
00:39:43,589 --> 00:39:47,468
{\an8}[man 2] The FAA has given us a bulletin
saying if you leave the engine anti-ice
667
00:39:47,551 --> 00:39:50,429
{\an8}when you're in clear air
for five minutes or more,
668
00:39:50,513 --> 00:39:52,556
{\an8}the engine could actually come undone.
669
00:39:52,640 --> 00:39:54,100
[dramatic music continues]
670
00:39:54,183 --> 00:39:56,560
I'm flying with a Post-it note
to remind me,
671
00:39:56,644 --> 00:39:58,646
hey, turn that engine anti-ice off
672
00:39:58,729 --> 00:40:00,481
'cause I have no other alert
on the airplane.
673
00:40:03,359 --> 00:40:07,988
And we realized that this wasn't just
a software problem with the MAX aircraft.
674
00:40:08,948 --> 00:40:11,784
There were
enormous manufacturing problems.
675
00:40:13,577 --> 00:40:17,331
We needed to find out what was happening
in the Boeing factories.
676
00:40:21,919 --> 00:40:24,130
[music fades]
677
00:40:26,507 --> 00:40:28,926
[Seitz] John Barnett wanted nothing more
678
00:40:29,009 --> 00:40:32,638
than to see a quality product
go out the door.
679
00:40:33,931 --> 00:40:39,270
{\an8}But it seemed like he was getting
pushback instead of support.
680
00:40:39,770 --> 00:40:41,313
{\an8}John raised up enough issues
681
00:40:41,397 --> 00:40:44,275
{\an8}and raised enough flags
from inside the company
682
00:40:44,358 --> 00:40:47,278
that they eventually decided
to move him to somewhere
683
00:40:47,361 --> 00:40:50,322
where he couldn't have that effect
on the production system.
684
00:40:51,949 --> 00:40:55,953
Seeing what John went through,
it was upsetting.
685
00:40:56,036 --> 00:40:58,456
[solemn music playing]
686
00:41:05,379 --> 00:41:08,466
[Barnett] I had multiple managers
berating me.
687
00:41:09,758 --> 00:41:13,971
{\an8}On my performance management review,
I was downgraded
688
00:41:14,054 --> 00:41:18,476
{\an8}and my pay was docked
for putting quality concerns in writing.
689
00:41:19,602 --> 00:41:22,980
They said flat out they do not want
anything in documentation
690
00:41:23,063 --> 00:41:25,900
so they can maintain culpable deniability.
691
00:41:26,984 --> 00:41:28,569
That's exact words.
692
00:41:31,780 --> 00:41:34,909
Followed that up with what's called
a corrective action plan.
693
00:41:36,118 --> 00:41:38,204
And basically, you're about to get fired.
694
00:41:39,872 --> 00:41:42,291
[solemn music continues]
695
00:41:45,002 --> 00:41:49,256
The stress and the humiliation
and the hostility towards me,
696
00:41:49,340 --> 00:41:51,217
it just… it wore me down.
697
00:41:54,637 --> 00:42:00,643
To have 30 years in an industry
where you're looked at as a go-to guy,
698
00:42:00,726 --> 00:42:04,980
and just the next day,
you're just the scum of the organization…
699
00:42:05,940 --> 00:42:07,608
How do you process that?
700
00:42:07,691 --> 00:42:10,236
[solemn music continues]
701
00:42:13,906 --> 00:42:16,325
So I ended up taking a retirement.
702
00:42:19,620 --> 00:42:20,955
[music fades]
703
00:42:21,038 --> 00:42:23,040
[birds chirping]
704
00:42:25,960 --> 00:42:31,799
But after I left,
I knew issues continued to exist.
705
00:42:33,425 --> 00:42:35,928
That weighs heavy on my heart.
706
00:42:38,931 --> 00:42:43,602
Maybe I should have went to the president
of Boeing instead of just the VP.
707
00:42:43,686 --> 00:42:46,772
I mean, you know, you can't help
but think about those things.
708
00:42:46,855 --> 00:42:48,983
You know,
what could I have done different?
709
00:42:52,403 --> 00:42:55,489
And I'm sitting there, I'm thinking,
"What do I do now?"
710
00:42:57,032 --> 00:43:00,244
And it was a choice
of either "sit down, shut up"
711
00:43:00,327 --> 00:43:01,662
or go outside of Boeing.
712
00:43:01,745 --> 00:43:05,165
[contemplative music playing]
713
00:43:07,835 --> 00:43:10,379
We're talking airplanes,
we're talking people's lives,
714
00:43:10,462 --> 00:43:12,089
we're talking the flying public.
715
00:43:13,173 --> 00:43:15,593
I can't sit back and let that go.
716
00:43:15,676 --> 00:43:17,720
[music continues]
717
00:43:23,350 --> 00:43:25,144
And I wasn't gonna sit down, shut up.
718
00:43:27,354 --> 00:43:29,940
[reporter] John Barnett says
he spent 32 years with Boeing,
719
00:43:30,024 --> 00:43:32,151
and he's blowing the whistle
on where he works.
720
00:43:32,234 --> 00:43:35,738
It's just all been about schedule
and hurry up and just get it done,
721
00:43:35,821 --> 00:43:37,781
push the planes out,
we're behind schedule.
722
00:43:37,865 --> 00:43:40,951
I know what's under the skin,
and it's scary.
723
00:43:42,786 --> 00:43:45,497
I just think it's critically important
724
00:43:45,581 --> 00:43:49,084
that the activities going on within Boeing
725
00:43:49,168 --> 00:43:52,338
are made aware to the people
whose lives could be affected.
726
00:43:52,921 --> 00:43:55,215
You know, I mean, look at the 737 MAX.
727
00:43:56,383 --> 00:43:59,470
[sighs] Those lives and those families.
728
00:44:01,597 --> 00:44:03,140
That's why I keep telling my story.
729
00:44:03,223 --> 00:44:05,643
Somebody's got to step in
and get it addressed.
730
00:44:09,938 --> 00:44:11,940
[Naoise] As we continued to research,
731
00:44:13,359 --> 00:44:16,487
we became aware that
there was a small group of workers
732
00:44:16,570 --> 00:44:20,658
that had come forward to say
that there were manufacturing problems
733
00:44:20,741 --> 00:44:22,451
at the Boeing factory,
734
00:44:22,534 --> 00:44:24,161
that there was total chaos.
735
00:44:24,244 --> 00:44:27,164
And some of them
have reached out to us personally.
736
00:44:30,084 --> 00:44:34,213
{\an8}We've had the honor of working
with many of you for several years now.
737
00:44:34,296 --> 00:44:35,339
And there's been a lot of…
738
00:44:35,422 --> 00:44:38,717
[Naoise] We started to be in contact a lot
with whistleblowers.
739
00:44:39,301 --> 00:44:41,637
We had kind of formed a group
at this stage.
740
00:44:41,720 --> 00:44:42,846
[indistinct chatter]
741
00:44:42,930 --> 00:44:47,935
There was a number of meetings with them,
some in person, then some online.
742
00:44:50,145 --> 00:44:52,898
We couldn't just sit back and do nothing.
743
00:44:52,981 --> 00:44:56,652
Because as families, we need to feel
that our loved ones mattered.
744
00:44:58,028 --> 00:45:01,907
But also because real justice
and accountability
745
00:45:01,990 --> 00:45:05,077
can prevent something from happening
in the future.
746
00:45:05,160 --> 00:45:07,204
[anticipatory music playing]
747
00:45:09,081 --> 00:45:12,084
[woman] How long do you think
we're gonna be there again?
748
00:45:12,167 --> 00:45:13,293
-In the meeting?
-Yeah.
749
00:45:13,377 --> 00:45:15,003
Oh, another three, four hours.
750
00:45:17,464 --> 00:45:21,093
[Naoise] And then we started having
these meetings with the FAA.
751
00:45:21,677 --> 00:45:24,805
[Stumo] The FAA is
the Federal Aviation Administration.
752
00:45:24,888 --> 00:45:26,807
Their job is to make sure
753
00:45:26,890 --> 00:45:30,394
there's the safe design
and manufacture of aircraft.
754
00:45:30,477 --> 00:45:34,189
It has a large part of its duty
to monitor and inspect Boeing.
755
00:45:36,984 --> 00:45:39,945
[Naoise] This deferred
prosecution agreement was going to expire
756
00:45:40,028 --> 00:45:41,822
in about two years.
757
00:45:41,905 --> 00:45:46,493
So every week we informed the FAA that
there was still an awful lot of problems.
758
00:45:46,577 --> 00:45:50,873
[Stumo] We're seeing continuing problems
with brand-new aircraft
759
00:45:50,956 --> 00:45:52,958
that you're not seeing
with older aircraft.
760
00:45:53,041 --> 00:45:55,544
It's just lunacy that it's not fixed.
761
00:45:57,129 --> 00:45:59,339
{\an8}[Naoise] And what they said
at the time was,
762
00:45:59,423 --> 00:46:01,175
{\an8}"You don't need to worry about it."
763
00:46:01,800 --> 00:46:05,763
"Boeing have changed their ways,
and they're a fantastic company now."
764
00:46:07,264 --> 00:46:08,515
[music fades]
765
00:46:08,599 --> 00:46:12,561
We're gonna share all issues
so that when things do go a little wrong,
766
00:46:12,644 --> 00:46:16,482
we can get ahead of them with
all of our employees and with the public.
767
00:46:16,565 --> 00:46:18,567
[mellow music playing]
768
00:46:20,194 --> 00:46:24,114
Many people had hopes that
Calhoun would turn the company around.
769
00:46:24,198 --> 00:46:26,408
{\an8}CEO of Boeing, he mentioned the guidance…
770
00:46:26,492 --> 00:46:28,243
{\an8}[Mohawk] We need somebody
to make a change.
771
00:46:28,327 --> 00:46:31,121
{\an8}Hopefully, he's the person that will make
the change within our company.
772
00:46:32,498 --> 00:46:36,210
[Meyers] Dave Calhoun committed
to cleaning up processes.
773
00:46:36,835 --> 00:46:38,837
[man] It reorganized
its engineering organization.
774
00:46:38,921 --> 00:46:40,589
It created a chief safety officer.
775
00:46:40,672 --> 00:46:43,050
{\an8}All these different tactical positions
776
00:46:43,133 --> 00:46:46,637
{\an8}that allowed them to… to make sure
that this doesn't happen again.
777
00:46:48,680 --> 00:46:50,891
[Mohawk] They started to create
some kind of system
778
00:46:50,974 --> 00:46:53,560
where leadership listened
to what was going on on the floor.
779
00:46:54,144 --> 00:46:57,064
[woman] Welcome
to the Boeing Company's conference call.
780
00:46:57,147 --> 00:47:00,067
[Calhoun] We will encourage
and reward employees for speaking up
781
00:47:00,150 --> 00:47:03,028
to slow things down
if that's what's needed.
782
00:47:04,863 --> 00:47:09,535
The Speak Up program
was going to make it easy for employees
783
00:47:09,618 --> 00:47:13,539
to identify ethical problems,
bad behaviors,
784
00:47:13,622 --> 00:47:17,209
and safety concerns to get quicker action.
785
00:47:17,292 --> 00:47:19,711
Transparency is what we lost for a moment,
786
00:47:19,795 --> 00:47:21,255
and it's something we have to regain
787
00:47:21,338 --> 00:47:24,675
because it speaks to the trust
that the world has in us.
788
00:47:24,758 --> 00:47:26,260
[signal beeping]
789
00:47:29,179 --> 00:47:33,809
Breaking news.
Boeing's 737 MAX is allowed to fly again.
790
00:47:33,892 --> 00:47:36,478
The FAA just lifted the grounding
this morning.
791
00:47:36,562 --> 00:47:39,648
[reporter 1] The company has worked
to update the software, computers,
792
00:47:39,731 --> 00:47:41,692
and pilot training for the MAX.
793
00:47:41,775 --> 00:47:44,361
[man] You are flying on a Boeing 737 MAX.
794
00:47:44,444 --> 00:47:46,363
[reporter 2] In this
American Airlines cabin,
795
00:47:46,446 --> 00:47:50,325
applause for a new chapter
in 737 MAX safety
796
00:47:50,409 --> 00:47:53,871
as the first domestic departure
roared off the runway.
797
00:47:53,954 --> 00:47:56,957
[Calhoun] I'm very proud of our team,
and I'm very proud of that airplane.
798
00:47:57,040 --> 00:47:59,585
It is a, uh, remarkable, uh, machine,
799
00:47:59,668 --> 00:48:01,920
and… and as safe as anything…
anything in the air.
800
00:48:02,004 --> 00:48:04,172
[engine roaring]
801
00:48:04,256 --> 00:48:09,469
[Gates] After the planes were ungrounded,
I was convinced that the MAX was safe.
802
00:48:10,095 --> 00:48:11,555
It was safe to fly.
803
00:48:13,473 --> 00:48:15,726
[reporter 1] Big boost for Boeing
and its 737 MAX.
804
00:48:15,809 --> 00:48:19,354
[reporter 2] A multi-billion dollar order
for Southwest Airlines.
805
00:48:19,438 --> 00:48:22,024
[reporter 3] Ryanair ordered 75 MAXs.
806
00:48:22,107 --> 00:48:24,610
[reporter 4] Looking to increase
production of the 737 MAX.
807
00:48:24,693 --> 00:48:28,030
[reporter 5] The rent and flight line
tonight is very busy.
808
00:48:28,113 --> 00:48:30,198
[reporter 3] Ryanair's CEO says the MAX
809
00:48:30,282 --> 00:48:34,286
is now the safest plane
in aviation history.
810
00:48:37,080 --> 00:48:41,877
Once the MAX was back in the air,
the whole atmosphere changed.
811
00:48:41,960 --> 00:48:43,754
[mysterious music playing]
812
00:48:43,837 --> 00:48:46,173
[Mohawk] Boeing went back
to business as usual.
813
00:48:46,256 --> 00:48:47,549
It's time to make money again.
814
00:48:47,633 --> 00:48:49,885
Let's push these airplanes out
and make that money.
815
00:48:51,470 --> 00:48:53,013
Work exploded.
816
00:48:53,096 --> 00:48:56,141
I was now responsible for, like,
ten times the amount of airplanes
817
00:48:56,224 --> 00:48:57,517
I'm usually responsible for.
818
00:48:58,644 --> 00:49:01,855
[Meyers] It was a schedule-driven,
chaotic rush again.
819
00:49:02,564 --> 00:49:05,192
We were having a lot of problems.
820
00:49:05,901 --> 00:49:10,322
We had counted about 50,000 parts
that bypassed quality
821
00:49:10,405 --> 00:49:12,366
that had escaped to the airplane.
822
00:49:13,325 --> 00:49:15,452
A lot of flight-critical parts too.
823
00:49:17,204 --> 00:49:19,873
So I reported this
through the Speak Up program.
824
00:49:21,291 --> 00:49:24,753
There are so many
of my nonconformance records still open.
825
00:49:24,836 --> 00:49:27,381
And that's usually because
the part has gone missing.
826
00:49:27,464 --> 00:49:30,759
Head of our material review board
came up with the decision
827
00:49:30,842 --> 00:49:33,261
to go ahead and delete
those nonconformance records.
828
00:49:35,681 --> 00:49:37,057
That was a criminal activity.
829
00:49:37,140 --> 00:49:40,018
So the first thing I did was
I went through the Speak Up system.
830
00:49:41,186 --> 00:49:42,270
[mouse clicks]
831
00:49:42,354 --> 00:49:46,483
We're seeing a lot of defects
in these joint areas
832
00:49:47,150 --> 00:49:49,236
where the parts are coming together.
833
00:49:50,362 --> 00:49:52,906
I brought that up in a Speak Up.
834
00:49:53,699 --> 00:49:58,245
But I don't think a whistleblower
calls Speak Up more than once.
835
00:50:00,205 --> 00:50:04,459
Because when we did,
we were immediately retaliated against.
836
00:50:05,168 --> 00:50:07,170
[train rattling]
837
00:50:11,633 --> 00:50:16,221
{\an8}My boss came to my desk
and chewed me out, and he said,
838
00:50:16,304 --> 00:50:18,932
{\an8}"I would have killed
someone who said what you said."
839
00:50:19,016 --> 00:50:20,684
{\an8}[tense music playing]
840
00:50:20,767 --> 00:50:21,810
What did I say?
841
00:50:21,893 --> 00:50:25,772
I said, we need to consider
engineering fundamentals.
842
00:50:27,399 --> 00:50:29,943
{\an8}[Mohawk] They were trying to work me
through a corrective action,
843
00:50:30,027 --> 00:50:32,904
{\an8}saying that I wasn't listening
to leadership doing my job.
844
00:50:34,614 --> 00:50:36,241
[Meyers] The ethics advisor called me
845
00:50:36,908 --> 00:50:39,661
and said, "Merle, yeah,
you're going to be singled out
846
00:50:39,745 --> 00:50:41,455
and made an example of."
847
00:50:42,873 --> 00:50:47,627
My senior manager said,
"Here's 12 things that you're doing wrong,
848
00:50:47,711 --> 00:50:50,255
and you have to correct these
in 30 days, or I'll fire you."
849
00:50:54,092 --> 00:50:57,971
"I started keeping documentation
about safety concerns."
850
00:51:01,058 --> 00:51:05,437
I was thinking,
"I don't want to call the press."
851
00:51:07,397 --> 00:51:09,733
Because we've seen with whistleblowing,
852
00:51:09,816 --> 00:51:12,694
you lose your job,
you lose your community.
853
00:51:14,654 --> 00:51:17,699
[Mohawk] I was whistleblowing internally
for a couple years,
854
00:51:17,783 --> 00:51:19,951
but I never wanted to go public.
855
00:51:21,161 --> 00:51:23,455
Because I'm just, at the end of the day,
an employee.
856
00:51:24,039 --> 00:51:25,457
I would have been crucified.
857
00:51:28,460 --> 00:51:32,756
[Salehpour] A lot of my coworkers
were really scared to come forward,
858
00:51:32,839 --> 00:51:34,091
even within the company.
859
00:51:36,259 --> 00:51:41,473
But when I see a problematic area
that could cause loss of life,
860
00:51:41,556 --> 00:51:44,267
I'm gonna speak up until my face is blue.
861
00:51:45,435 --> 00:51:47,479
So I kept on following it.
862
00:51:48,605 --> 00:51:52,818
And they finally just kicked me
out of the Dreamliner program.
863
00:51:56,404 --> 00:51:58,949
Then my tire was slashed.
864
00:51:59,991 --> 00:52:04,913
I didn't know who did it,
but I think that was a warning call.
865
00:52:05,539 --> 00:52:08,834
Things are a little more serious
than what you want to be.
866
00:52:12,379 --> 00:52:14,047
It threw me off.
867
00:52:14,131 --> 00:52:19,928
I was waking up with, uh, nightmares
three o'clock every morning.
868
00:52:20,011 --> 00:52:25,183
And I was talking to three different
psychologists at the time,
869
00:52:26,059 --> 00:52:28,603
to just be able to cope with it.
870
00:52:29,396 --> 00:52:31,398
[somber music playing]
871
00:52:38,947 --> 00:52:41,158
[Irvin] There's a lot of lives at stake.
872
00:52:44,077 --> 00:52:48,081
I would have nightmares of airplanes
crashing very close to me.
873
00:52:48,165 --> 00:52:53,461
I've had airplanes crash so close to me,
I can feel the heat from them in my sleep.
874
00:52:56,673 --> 00:52:58,091
[Mohawk] That keeps me up at night.
875
00:52:58,175 --> 00:53:01,094
I hope there's
not another MAX airplane loss,
876
00:53:01,178 --> 00:53:02,929
but it does keep me up at night.
877
00:53:06,349 --> 00:53:11,938
Just losing battle after battle,
and betrayed over and over again.
878
00:53:12,814 --> 00:53:14,858
It just is gonna weigh you down.
879
00:53:16,776 --> 00:53:18,111
I felt helpless.
880
00:53:21,656 --> 00:53:23,867
[Seitz] The workers
would be more than happy
881
00:53:23,950 --> 00:53:25,952
to speak out to the public,
882
00:53:26,870 --> 00:53:29,456
but they're in fear of losing their jobs.
883
00:53:30,415 --> 00:53:33,627
They have years to work.
884
00:53:34,169 --> 00:53:37,964
They can't afford to be fired
from their positions.
885
00:53:39,299 --> 00:53:42,886
There's definitely a culture of fear.
886
00:53:42,969 --> 00:53:44,971
[crickets chirping]
887
00:53:45,055 --> 00:53:47,349
[boat engine rumbling]
888
00:53:53,313 --> 00:53:57,234
{\an8}After John left Boeing,
he kept seeing all these problems,
889
00:53:57,317 --> 00:53:58,568
{\an8}and it really weighed on him.
890
00:53:59,903 --> 00:54:02,030
So we filed the case.
891
00:54:02,948 --> 00:54:06,576
{\an8}John Barnett's case against Boeing
involved exposure
892
00:54:06,660 --> 00:54:08,328
{\an8}to a hostile work environment,
893
00:54:09,037 --> 00:54:13,458
with allegations of retaliation
by Boeing against him.
894
00:54:14,376 --> 00:54:15,961
He had been gaslighted
895
00:54:16,044 --> 00:54:19,589
for years and years and years and years
when he was there.
896
00:54:19,673 --> 00:54:22,592
Mr. Barnett, you testified that,
what did he say,
897
00:54:22,676 --> 00:54:24,761
something about he was gonna break you?
898
00:54:24,844 --> 00:54:27,180
-He was gonna push me until I broke.
-[Boeing lawyer] Okay.
899
00:54:27,264 --> 00:54:29,474
Was… Was he joking when he said that?
900
00:54:29,557 --> 00:54:30,767
Oh, absolutely not.
901
00:54:31,935 --> 00:54:33,478
[Turkewitz] We filed a complaint,
902
00:54:33,561 --> 00:54:37,607
and we had to compel Boeing
to produce documents.
903
00:54:38,400 --> 00:54:41,820
It took forever
to get responses from Boeing.
904
00:54:44,197 --> 00:54:47,617
Whistleblower cases
are very complicated cases.
905
00:54:48,576 --> 00:54:53,623
Oftentimes, when whistleblowers
go public, when they're terminated,
906
00:54:53,707 --> 00:54:58,586
the employer takes possession
of their laptops or their phones.
907
00:54:59,587 --> 00:55:01,923
That means they have no evidence
to back up.
908
00:55:02,007 --> 00:55:03,550
It's just he said, she said.
909
00:55:03,633 --> 00:55:05,218
[pensive music playing]
910
00:55:06,344 --> 00:55:10,557
[Turkewitz] What really set
John's situation apart from others
911
00:55:10,640 --> 00:55:13,310
is that John had actually
documented everything.
912
00:55:15,437 --> 00:55:18,148
And he said that someday in the future,
913
00:55:18,231 --> 00:55:20,567
there was gonna be
a reckoning with Boeing,
914
00:55:20,650 --> 00:55:24,321
and he was gonna have the proof
to demonstrate where they failed.
915
00:55:25,196 --> 00:55:28,783
[Boeing lawyer] Let's talk about
the oxygen investigation.
916
00:55:28,867 --> 00:55:35,123
Around July 2016, there was an issue
with defective oxygen canisters.
917
00:55:35,206 --> 00:55:36,708
-Is that correct?
-Right.
918
00:55:38,126 --> 00:55:42,088
[Boeing lawyer] You discovered
that some of the oxygen squibs
919
00:55:42,172 --> 00:55:44,466
were not properly dispensing oxygen.
920
00:55:45,383 --> 00:55:48,094
[Barnett] We had about 15%
that didn't initiate.
921
00:55:49,179 --> 00:55:52,515
[Boeing lawyer] You had just performed
kind of informal tests
922
00:55:52,599 --> 00:55:55,769
and had come up
with this 15% failure rate, correct?
923
00:55:56,353 --> 00:55:59,397
No, it really wasn't an informal test.
924
00:56:00,774 --> 00:56:03,735
-I said, "We need to take a closer look."
-[Boeing lawyer] Mm-hmm.
925
00:56:03,818 --> 00:56:06,446
[Barnett] So I actually pulled
fresh squibs out of stores,
926
00:56:06,529 --> 00:56:08,865
still in the packages,
927
00:56:08,948 --> 00:56:11,201
and we sent that control group.
928
00:56:13,745 --> 00:56:16,164
The failure rate actually went up to 25%.
929
00:56:16,247 --> 00:56:17,624
That set off all kinds of alarms,
930
00:56:17,707 --> 00:56:19,626
and I was like, "Okay,
this is a serious issue."
931
00:56:21,503 --> 00:56:25,298
{\an8}Say you're flying at 40,000 feet,
and for some reason,
932
00:56:25,382 --> 00:56:28,551
{\an8}you have a massive decompression,
and the oxygen masks drop.
933
00:56:28,635 --> 00:56:29,594
[alert dinging]
934
00:56:31,638 --> 00:56:34,265
{\an8}You have 20 seconds to get your mask on
935
00:56:34,349 --> 00:56:36,684
{\an8}before it starts getting into
lack of oxygen,
936
00:56:36,768 --> 00:56:40,563
{\an8}and it'll actually create brain damage
and, in some cases, even death.
937
00:56:40,647 --> 00:56:41,940
{\an8}[clock beeping]
938
00:56:42,023 --> 00:56:44,192
{\an8}Imagine you're not getting oxygen.
939
00:56:46,027 --> 00:56:48,196
{\an8}Say you're sitting there with your kids.
940
00:56:48,279 --> 00:56:50,115
{\an8}Who gets the oxygen? Who don't?
941
00:56:50,198 --> 00:56:52,200
{\an8}-[pensive music playing]
-[zapping]
942
00:56:56,538 --> 00:56:59,082
[Boeing lawyer] During the course
of you documenting
943
00:56:59,165 --> 00:57:01,042
the issue with the oxygen squibs,
944
00:57:01,126 --> 00:57:04,629
no one criticized you
for documenting that issue, correct?
945
00:57:04,712 --> 00:57:06,673
Actually, we do have an email.
946
00:57:07,590 --> 00:57:08,800
Pretty nasty.
947
00:57:10,218 --> 00:57:12,595
He's like, just stop the madness.
948
00:57:12,679 --> 00:57:14,055
That's the kind of attitude he had.
949
00:57:14,139 --> 00:57:17,642
[Boeing lawyer] Mm-hmm. We didn't see that
in any of the emails we just looked at.
950
00:57:17,725 --> 00:57:20,478
-Not these, but you have my copies, yes.
-[Boeing lawyer] Okay. Okay.
951
00:57:22,856 --> 00:57:26,484
[Turkewitz] John used to say
that it takes 8, 10, 12 years
952
00:57:26,568 --> 00:57:28,528
for those defects to manifest.
953
00:57:29,237 --> 00:57:31,739
So he was really concerned
about these problems,
954
00:57:31,823 --> 00:57:35,368
that they would manifest
down the road and cause a disaster.
955
00:57:42,584 --> 00:57:46,296
[Naoise] The three-year probation
from the Department of Justice
956
00:57:46,379 --> 00:57:48,256
was going to expire in a month.
957
00:57:48,840 --> 00:57:51,050
{\an8}That was kind of a mental process,
958
00:57:51,134 --> 00:57:54,345
{\an8}a psychological process
we were all going through.
959
00:57:54,429 --> 00:57:56,598
[somber music playing]
960
00:57:56,681 --> 00:58:00,101
The meetings had gone on
for months and months.
961
00:58:01,936 --> 00:58:06,900
I even flew to Washington to sit down
with the Department of Justice
962
00:58:07,525 --> 00:58:11,112
to explain our concerns
that nothing had changed
963
00:58:11,196 --> 00:58:14,866
in the Boeing culture
and in the Boeing factories.
964
00:58:16,534 --> 00:58:20,038
We sat down with
the head of the fraud section, Glenn Leon.
965
00:58:21,080 --> 00:58:23,625
Then he started to read from a script.
966
00:58:24,125 --> 00:58:28,004
And if we said, "Hang on a sec,
what about what we have to say?"
967
00:58:28,588 --> 00:58:30,256
he might huff and puff a bit.
968
00:58:30,882 --> 00:58:33,468
And then he carried on
as though we hadn't said anything.
969
00:58:35,011 --> 00:58:37,931
It very much seemed
like the Department of Justice
970
00:58:38,014 --> 00:58:40,350
was trying to protect Boeing.
971
00:58:40,433 --> 00:58:42,101
[contemplative music playing]
972
00:58:42,185 --> 00:58:44,062
[cameras clicking]
973
00:58:44,145 --> 00:58:47,357
We go to these courtrooms,
and the DOJ and the Boeing lawyers
974
00:58:47,440 --> 00:58:50,527
are on one side of the courtroom
talking to each other,
975
00:58:50,610 --> 00:58:52,070
and we're on the other side.
976
00:58:52,153 --> 00:58:53,738
It's like we're the criminals.
977
00:58:54,864 --> 00:58:58,117
[Naoise] When you see
the number of lawyers that have passed
978
00:58:58,201 --> 00:59:00,328
from Boeing into the Department of Justice
979
00:59:00,411 --> 00:59:04,082
and from the Department of Justice
into the Boeing law firm,
980
00:59:04,165 --> 00:59:07,168
it is complete political entanglement.
981
00:59:12,048 --> 00:59:15,760
Now the deferred prosecution agreement
was about to expire.
982
00:59:17,512 --> 00:59:19,722
There was no hope. There was no justice.
983
00:59:19,806 --> 00:59:21,683
There was never
going to be accountability.
984
00:59:21,766 --> 00:59:23,017
Forget it. Go home.
985
00:59:25,353 --> 00:59:29,941
[man 1] It doesn't seem that the DOJ is
interested in getting the criminals out.
986
00:59:30,024 --> 00:59:35,196
They're interested in getting this case
behind them any way they can.
987
00:59:35,280 --> 00:59:38,658
And they're gonna allow the criminals
to stay in and do what.
988
00:59:38,741 --> 00:59:41,494
And a lesson will never be learned
by anybody.
989
00:59:41,578 --> 00:59:42,870
[man 2] Right now, we are showing
990
00:59:42,954 --> 00:59:47,667
that there are countless issues
with production quality matters.
991
00:59:47,750 --> 00:59:49,586
When is the next crash gonna be?
992
00:59:49,669 --> 00:59:51,296
I hope it doesn't happen.
993
00:59:51,379 --> 00:59:53,631
But this is what we're dealing with.
994
01:00:00,346 --> 01:00:02,265
[pensive music playing]
995
01:00:07,562 --> 01:00:11,232
[pilot over radio] Ground, Alaska 1282,
push up Charlie 7 North Yankee.
996
01:00:11,316 --> 01:00:13,860
[air traffic controller]
Pushback's approved, 2-8 Left.
997
01:00:14,694 --> 01:00:19,490
[passenger 1] It was a typical start-up,
taxi, takeoff.
998
01:00:20,742 --> 01:00:23,828
[air traffic controller] Alaska 1282.
Runway 2-8 Left. Cleared to take off.
999
01:00:24,579 --> 01:00:26,372
[pilot] Good day, Alaska 1282.
1000
01:00:27,790 --> 01:00:31,210
[passenger 2] My daughter pulled out
all sorts of sketching materials
1001
01:00:31,294 --> 01:00:33,046
as the flight took off.
1002
01:00:34,714 --> 01:00:36,966
[passenger 1] My son
was sitting on my lap.
1003
01:00:37,050 --> 01:00:39,218
My 3-year-old was in the middle.
1004
01:00:39,302 --> 01:00:41,596
And then my 5-year-old
was in the window seat.
1005
01:00:44,974 --> 01:00:46,643
[passenger 2] We're climbing.
1006
01:00:46,726 --> 01:00:48,311
I remember looking over
1007
01:00:48,394 --> 01:00:50,938
and just kind of wanting to see
how my family was doing.
1008
01:00:51,731 --> 01:00:54,942
[pilot] Seattle, Alaska 1282,
11,000 climbing 15,000.
1009
01:00:55,026 --> 01:00:57,028
[air traffic controller] Alaska 1282,
Seattle Center,
1010
01:00:57,111 --> 01:00:59,030
climb and maintain level of 2-3-0.
1011
01:01:01,199 --> 01:01:02,909
[high-pitched whistling]
1012
01:01:02,992 --> 01:01:08,748
[passenger 2] There was a high-pitched
whistling sound and then a boom.
1013
01:01:08,831 --> 01:01:09,999
[loud bang]
1014
01:01:10,708 --> 01:01:11,542
[alarms blaring]
1015
01:01:11,626 --> 01:01:13,336
[pilot] 1282, we are declaring
an emergency.
1016
01:01:13,419 --> 01:01:15,588
We are descending down to 10,000--
1017
01:01:15,672 --> 01:01:16,839
[continues indistinctly]
1018
01:01:16,923 --> 01:01:18,174
[engine roaring]
1019
01:01:18,800 --> 01:01:21,260
[passenger 1] Almost instantly,
oxygen masks dropped,
1020
01:01:21,344 --> 01:01:23,971
and I realized
there was something really wrong.
1021
01:01:24,055 --> 01:01:25,431
[pilot] We're about to go down.
1022
01:01:26,516 --> 01:01:31,729
[passenger 2] I immediately am disoriented
but quickly turn my head, and I see…
1023
01:01:31,813 --> 01:01:33,564
[whooshing]
1024
01:01:34,857 --> 01:01:36,067
…open sky.
1025
01:01:37,694 --> 01:01:39,862
I was just absolutely in shock.
1026
01:01:42,031 --> 01:01:45,118
[passenger 1] I stuck my 1-year-old's legs
in between my legs,
1027
01:01:45,201 --> 01:01:46,411
and I pinned him down.
1028
01:01:47,495 --> 01:01:49,414
He was screaming the whole time.
1029
01:01:50,039 --> 01:01:51,249
[wind whooshing]
1030
01:01:52,125 --> 01:01:55,169
[passenger 3] When I got the mask on,
there was no airflow.
1031
01:01:57,088 --> 01:01:59,340
Tried to breathe again.
There was no oxygen.
1032
01:01:59,424 --> 01:02:01,175
[tense music playing]
1033
01:02:07,348 --> 01:02:09,559
[passenger 2] And I was looking over
at my daughter,
1034
01:02:09,642 --> 01:02:11,602
seeing her hair being pulled back.
1035
01:02:12,395 --> 01:02:14,981
She was two rows in front of that opening.
1036
01:02:18,192 --> 01:02:21,154
We thought that the next panel
was going to fail
1037
01:02:21,779 --> 01:02:24,532
and that we were not gonna make it out
of that flight alive.
1038
01:02:28,870 --> 01:02:30,580
[passenger 1] The oxygen had depleted.
1039
01:02:30,663 --> 01:02:32,540
We started getting
that dizzy feeling again,
1040
01:02:32,623 --> 01:02:34,333
and my vision started clouding.
1041
01:02:36,043 --> 01:02:39,297
Both my daughters
were looking at me just afraid.
1042
01:02:40,256 --> 01:02:43,384
I hadn't told them it was going to be okay
because I didn't know.
1043
01:02:46,137 --> 01:02:49,932
[passenger 2] I was assuming
that I had minutes with my family.
1044
01:02:50,683 --> 01:02:53,561
So I'm reaching over,
and I put my hand on my wife's back.
1045
01:02:54,896 --> 01:02:57,940
And I just begin to pray.
1046
01:03:00,943 --> 01:03:06,240
[passenger 3] I send a text to my son
to say goodbye.
1047
01:03:06,324 --> 01:03:10,953
Let him know he's been the best thing
that's ever happened to me.
1048
01:03:11,037 --> 01:03:13,039
[tense music continues]
1049
01:03:24,217 --> 01:03:28,137
[passenger 1] I looked out the window,
and the plane dipped under the clouds.
1050
01:03:29,472 --> 01:03:31,098
And we could breathe again.
1051
01:03:34,477 --> 01:03:37,271
I was able to look at my kids and say,
"It's gonna be okay."
1052
01:03:38,189 --> 01:03:39,816
[airplane landing]
1053
01:03:51,577 --> 01:03:53,329
[announcer] We begin with breaking news.
1054
01:03:53,955 --> 01:03:55,998
[newscaster] That breaking news
is out of Oregon.
1055
01:03:56,082 --> 01:03:57,375
And take a look at this.
1056
01:03:57,458 --> 01:04:00,670
{\an8}Video from inside an airliner
still in the air
1057
01:04:00,753 --> 01:04:05,633
{\an8}after a large section of its fuselage
blew out during the flight.
1058
01:04:05,716 --> 01:04:07,593
[pensive music playing]
1059
01:04:07,677 --> 01:04:09,470
{\an8}[Gates] When the Alaska incident occurred,
1060
01:04:09,554 --> 01:04:11,848
{\an8}I was just gathering information
like everyone else.
1061
01:04:11,931 --> 01:04:13,224
{\an8}I didn't know what had happened.
1062
01:04:14,100 --> 01:04:16,978
{\an8}[Ostrower] I was in my kitchen
and my phone blew up.
1063
01:04:17,061 --> 01:04:20,064
{\an8}I knew something was very, very wrong.
1064
01:04:20,147 --> 01:04:23,276
{\an8}[newscaster] National Transportation
Safety Board are investigating this.
1065
01:04:23,359 --> 01:04:26,445
{\an8}At cruise altitude,
we could have lost the aircraft.
1066
01:04:26,529 --> 01:04:30,324
[reporter] The plane is a Boeing 737 MAX
that had just been certified.
1067
01:04:31,158 --> 01:04:33,536
[Gates] What blew off
was what's called a door plug.
1068
01:04:33,619 --> 01:04:34,787
It's not an actual door,
1069
01:04:34,871 --> 01:04:38,791
{\an8}but there is an opening there that
some airlines put an extra door in.
1070
01:04:39,333 --> 01:04:42,003
{\an8}[Ostrower] I called
a close contact at Boeing and told them,
1071
01:04:42,086 --> 01:04:44,297
"This is the kind of stuff
that grounds airplanes."
1072
01:04:44,964 --> 01:04:48,843
[reporter 1] The FAA grounded
all 737 MAX 9s in the U.S.
1073
01:04:48,926 --> 01:04:51,220
[reporter 2] Saying what happened
is likely to exist
1074
01:04:51,304 --> 01:04:53,347
or develop in other planes.
1075
01:04:53,431 --> 01:04:56,017
{\an8}[reporter 3] Boeing denied liability,
saying its products were,
1076
01:04:56,100 --> 01:04:58,519
quote, "improperly maintained, or misused
1077
01:04:58,603 --> 01:05:01,772
by persons and/or entities
other than Boeing."
1078
01:05:01,856 --> 01:05:05,109
{\an8}Our job is to understand
literally everything that has happened.
1079
01:05:05,776 --> 01:05:09,280
[woman] Boeing has not provided us
with the documents
1080
01:05:09,363 --> 01:05:13,284
{\an8}and information that we have requested
numerous times over the past few months.
1081
01:05:13,367 --> 01:05:15,202
{\an8}They talk about transparency,
1082
01:05:15,286 --> 01:05:16,871
{\an8}but certainly, at least so far,
1083
01:05:16,954 --> 01:05:19,999
{\an8}they're not being transparent about
exactly what happened with that plug.
1084
01:05:22,877 --> 01:05:25,504
[Mohawk] I was not surprised
by the door plug incident.
1085
01:05:26,047 --> 01:05:27,924
{\an8}I've been fighting for a couple years,
1086
01:05:28,007 --> 01:05:29,926
{\an8}knowing that something like that
was gonna happen.
1087
01:05:30,009 --> 01:05:31,928
[mellow music playing]
1088
01:05:32,637 --> 01:05:34,889
I was just relieved that nobody died.
1089
01:05:36,891 --> 01:05:40,645
{\an8}It was a nightmare
just having that kind of failure.
1090
01:05:42,855 --> 01:05:48,194
I said to myself, "This is what happens
if you don't hold people accountable."
1091
01:05:50,613 --> 01:05:53,115
{\an8}When the door blowout happened
and I saw that on the news,
1092
01:05:53,199 --> 01:05:57,828
{\an8}I predicted exactly what they were
gonna find during their investigation.
1093
01:05:57,912 --> 01:05:59,997
[music building]
1094
01:06:03,125 --> 01:06:05,962
[Gates] This panel blowing off
the plane incident
1095
01:06:06,045 --> 01:06:09,382
was traced back to a quality lapse
inside the factory.
1096
01:06:11,092 --> 01:06:13,886
[Ostrower] In 2023,
an airplane is coming down the line
1097
01:06:13,970 --> 01:06:17,223
at Boeing's 737 plant near Seattle.
1098
01:06:17,306 --> 01:06:20,685
And it's the airplane
that became Alaska 1282.
1099
01:06:21,477 --> 01:06:23,562
There's chaos elsewhere in the factory
1100
01:06:23,646 --> 01:06:27,525
as Boeing is trying to keep up
with its own increased production
1101
01:06:27,608 --> 01:06:29,527
and dealing with outsourcing.
1102
01:06:31,278 --> 01:06:33,781
[Gates] The investigation discovered
1103
01:06:33,864 --> 01:06:37,952
that the door team at Boeing
had taken off the door plug
1104
01:06:38,035 --> 01:06:42,123
in order to fix things
that suppliers didn't get right.
1105
01:06:43,040 --> 01:06:46,043
To do so, they would have had to remove
four retaining bolts.
1106
01:06:46,627 --> 01:06:47,753
[cranking]
1107
01:06:48,254 --> 01:06:50,840
And there was one photo
in their preliminary report
1108
01:06:50,923 --> 01:06:52,383
that was very telling.
1109
01:06:54,635 --> 01:06:59,765
You could actually see three
of the four corners of the door plug.
1110
01:06:59,849 --> 01:07:05,271
And the retaining bolts that were needed
to secure it in place weren't there.
1111
01:07:05,354 --> 01:07:07,148
[tense music playing]
1112
01:07:07,231 --> 01:07:08,816
They were never put back.
1113
01:07:11,402 --> 01:07:15,239
Afterwards, that plane flew 154 flights.
1114
01:07:15,322 --> 01:07:18,117
And each time it landed or took off,
1115
01:07:18,200 --> 01:07:21,954
the vibrations shifted the door plug
a little tiny bit
1116
01:07:22,038 --> 01:07:27,960
until, eventually,
on January 5th of 2024, it blew out.
1117
01:07:28,044 --> 01:07:29,128
[loud bang]
1118
01:07:29,211 --> 01:07:32,298
{\an8}[man] To date, we have still found
no paperwork documenting
1119
01:07:32,381 --> 01:07:36,177
{\an8}the removal of 8789's left-hand MED plug.
1120
01:07:36,260 --> 01:07:37,303
{\an8}[Lund] That is correct.
1121
01:07:37,386 --> 01:07:40,306
{\an8}Whoever did the work never recorded it.
1122
01:07:40,389 --> 01:07:41,640
Why not?
1123
01:07:41,724 --> 01:07:44,477
Probably because
somebody wanted it done quickly.
1124
01:07:45,686 --> 01:07:48,939
There was a whole system here
that was inadequate.
1125
01:07:51,025 --> 01:07:54,612
{\an8}This was a close call, too close.
1126
01:07:54,695 --> 01:07:57,281
{\an8}[reporter] On Capitol Hill today,
the FAA chief said
1127
01:07:57,364 --> 01:08:00,242
Boeing quality control had clearly failed.
1128
01:08:00,326 --> 01:08:03,287
{\an8}If you don't have that safety culture,
it's hard to make safe airplanes.
1129
01:08:03,370 --> 01:08:05,206
[contemplative music playing]
1130
01:08:05,289 --> 01:08:08,918
[Naoise] Everything that
we had been saying,
1131
01:08:09,001 --> 01:08:10,836
that Boeing's culture was broken
1132
01:08:10,920 --> 01:08:14,507
and that these defective planes
are continuing to fly,
1133
01:08:15,257 --> 01:08:17,343
had just been proved correct.
1134
01:08:19,762 --> 01:08:21,514
That happened two days before
1135
01:08:21,597 --> 01:08:24,767
this deferred prosecution agreement
was about to expire.
1136
01:08:26,227 --> 01:08:27,812
In a way, it's a miracle
1137
01:08:27,895 --> 01:08:30,231
because not only was no one killed,
1138
01:08:30,856 --> 01:08:35,361
now how could they say Boeing have been
good during their probationary period?
1139
01:08:35,444 --> 01:08:36,445
They couldn't.
1140
01:08:37,446 --> 01:08:41,867
[newscaster] The Justice Department
announced Boeing violated a 2021 agreement
1141
01:08:41,951 --> 01:08:44,370
that protected the company
from any charges.
1142
01:08:44,453 --> 01:08:45,788
[reporter] Boeing has responded.
1143
01:08:45,871 --> 01:08:48,290
"We believe that we have honored
the terms of that agreement."
1144
01:08:48,374 --> 01:08:49,500
The question now, though,
1145
01:08:49,583 --> 01:08:52,336
what does a potential punishment
even look like for Boeing?
1146
01:08:52,419 --> 01:08:54,421
Nobody seems to know just yet.
1147
01:08:55,422 --> 01:08:56,757
It opened up everything again.
1148
01:08:56,841 --> 01:08:58,259
[pensive music playing]
1149
01:08:58,342 --> 01:09:02,471
The investigation by the DOJ
and criminal prosecution.
1150
01:09:03,597 --> 01:09:05,307
Everything was back on the table.
1151
01:09:10,604 --> 01:09:14,150
[Boeing lawyer] In the days leading up
to you leaving Boeing,
1152
01:09:14,233 --> 01:09:19,780
did you talk to anyone about the stress
that you were experiencing at work?
1153
01:09:19,864 --> 01:09:21,157
[Barnett] I talked to my doctors.
1154
01:09:21,240 --> 01:09:22,992
[Boeing lawyer] What did your doctor say?
1155
01:09:23,075 --> 01:09:26,453
She said I was gonna have
a heart attack and die,
1156
01:09:26,537 --> 01:09:29,665
or I could have a heart attack and die
in that environment, yes.
1157
01:09:29,748 --> 01:09:31,750
[Boeing lawyer] She said,
during this appointment,
1158
01:09:31,834 --> 01:09:34,211
you could have a heart attack and die
if you don't leave work.
1159
01:09:34,295 --> 01:09:35,212
That's your testimony?
1160
01:09:35,296 --> 01:09:37,673
If I don't get out
of that environment, yes.
1161
01:09:37,756 --> 01:09:39,758
[pensive music playing]
1162
01:09:43,220 --> 01:09:45,222
[birds chirping]
1163
01:09:48,100 --> 01:09:49,560
Can we take a few minutes?
1164
01:09:52,605 --> 01:09:56,901
[Turkewitz] Boeing's counsel took
his deposition for a full seven hours.
1165
01:09:57,776 --> 01:09:59,778
John was really tired.
1166
01:09:59,862 --> 01:10:05,784
He said that he would like to go back home
and resume his deposition at a later date.
1167
01:10:07,328 --> 01:10:10,164
Boeing objected to John's request.
1168
01:10:11,957 --> 01:10:12,917
By this stage,
1169
01:10:13,000 --> 01:10:17,755
John didn't want to do anything that
was going to cause a delay in the trial,
1170
01:10:17,838 --> 01:10:22,635
and that he will just come back
the next morning and we'd finish it up.
1171
01:10:24,303 --> 01:10:26,513
And he went back to his hotel.
1172
01:10:28,724 --> 01:10:30,309
[thunder rumbling]
1173
01:10:30,392 --> 01:10:34,355
The morning of Saturday, March 9th,
1174
01:10:35,356 --> 01:10:37,483
it was storming outside.
1175
01:10:37,566 --> 01:10:40,402
A lot of thunder, lightning,
and really heavy rain.
1176
01:10:41,570 --> 01:10:45,032
By ten o'clock,
we hadn't heard anything from John.
1177
01:10:46,575 --> 01:10:50,162
So when the rain slowed down,
we all drove there.
1178
01:10:50,246 --> 01:10:52,248
[suspenseful music playing]
1179
01:11:01,173 --> 01:11:03,467
[Knowles] Our hopes
as we drove to the hotel
1180
01:11:03,550 --> 01:11:07,179
was that we were gonna just find John
having a medical situation
1181
01:11:07,721 --> 01:11:09,390
but that he was gonna be okay.
1182
01:11:15,479 --> 01:11:18,983
I was thinking he maybe had
a really severe panic attack
1183
01:11:19,066 --> 01:11:20,567
or something like that.
1184
01:11:21,360 --> 01:11:23,445
But when we went inside the hotel,
1185
01:11:24,154 --> 01:11:26,198
the manager took us in the back,
1186
01:11:26,282 --> 01:11:29,535
and the first thing she said to us was,
"I'm sorry for your loss."
1187
01:11:30,119 --> 01:11:35,416
It was really surprising and overwhelming
and just a lot of emotion
1188
01:11:36,083 --> 01:11:39,920
when we're learning
that they had found John in his truck
1189
01:11:40,838 --> 01:11:42,715
with a gunshot wound to the head.
1190
01:11:45,175 --> 01:11:49,346
The police detective believed
it was most likely, uh, suicide.
1191
01:11:51,265 --> 01:11:53,225
[Turkewitz] We had a lot of questions,
1192
01:11:53,976 --> 01:12:00,024
and we wanted to make sure that the police
did a full, complete investigation.
1193
01:12:01,817 --> 01:12:04,737
[Knowles] We wanted to see
his cell phone content.
1194
01:12:05,821 --> 01:12:09,908
Any witnesses that they interviewed,
I'd like to see those witness statements.
1195
01:12:11,327 --> 01:12:13,787
And did they fingerprint
the outside of his truck?
1196
01:12:16,665 --> 01:12:20,127
A former employee
of the U.S. plane maker Boeing,
1197
01:12:20,210 --> 01:12:22,504
who turned whistleblower,
has been found dead.
1198
01:12:22,588 --> 01:12:24,673
[mysterious music playing]
1199
01:12:28,218 --> 01:12:31,096
[Stokes] I talked to him
on the Monday before.
1200
01:12:32,181 --> 01:12:35,142
{\an8}I asked him, I said,
"When are you coming home?"
1201
01:12:36,018 --> 01:12:40,189
He said, "They put my meeting off,
and so I have to stay here."
1202
01:12:40,272 --> 01:12:42,399
"I'll be so glad to get home."
1203
01:12:42,983 --> 01:12:45,652
He said, "I just want to get in my bed."
1204
01:12:48,572 --> 01:12:51,950
And we still have
a lot of unanswered questions.
1205
01:12:53,744 --> 01:12:55,829
We just want to know what happened.
1206
01:13:04,421 --> 01:13:05,672
I was shocked.
1207
01:13:10,803 --> 01:13:15,557
Nobody wants to accept the fact
that John would do this
1208
01:13:15,641 --> 01:13:21,063
so close to completing
what he set out to accomplish,
1209
01:13:21,146 --> 01:13:27,236
bringing awareness to the fact
that Boeing was overlooking quality.
1210
01:13:27,986 --> 01:13:29,822
He was at the finish line.
1211
01:13:30,614 --> 01:13:31,698
Um…
1212
01:13:33,033 --> 01:13:36,245
Being found in his truck like that, um,
1213
01:13:37,579 --> 01:13:41,166
you know, it just…
it just didn't seem to us that
1214
01:13:41,834 --> 01:13:44,628
that was John… the John that we knew.
1215
01:13:44,711 --> 01:13:48,090
[beeping]
1216
01:13:49,258 --> 01:13:51,927
[Knowles] After that,
things got very weird.
1217
01:13:53,011 --> 01:13:55,848
I mean, it was like jumping
into an alternate universe.
1218
01:13:56,515 --> 01:13:59,476
[host] He was obviously under
an enormous amount of scrutiny,
1219
01:13:59,560 --> 01:14:01,687
but was it enough to take his own life?
1220
01:14:02,229 --> 01:14:03,981
That's what everyone wants to know.
1221
01:14:04,606 --> 01:14:07,860
{\an8}We're trying to nail down the timeline
of John Barnett's death
1222
01:14:07,943 --> 01:14:10,195
{\an8}and whether this was indeed a suicide.
1223
01:14:10,279 --> 01:14:12,364
{\an8}People are raising their eyebrows.
1224
01:14:12,948 --> 01:14:15,492
[Knowles] People were saying
that John had been killed
1225
01:14:15,576 --> 01:14:18,370
to silence others from speaking out.
1226
01:14:19,621 --> 01:14:23,876
[woman] He said, "But if anything
happens to me, it's not suicide."
1227
01:14:23,959 --> 01:14:26,920
I know that he did not commit suicide.
1228
01:14:27,004 --> 01:14:28,338
There's no way.
1229
01:14:28,922 --> 01:14:31,049
[Watters] It just doesn't make sense.
1230
01:14:31,133 --> 01:14:32,593
{\an8}Well, that's our feeling too.
1231
01:14:32,676 --> 01:14:37,181
{\an8}And the Charleston City Police are
investigating, and so is the coroner.
1232
01:14:38,474 --> 01:14:41,810
And we're just waiting for
the police department and the coroner
1233
01:14:41,894 --> 01:14:44,855
to release a report
on what they believe happened.
1234
01:14:44,938 --> 01:14:46,482
[tense music playing]
1235
01:14:46,565 --> 01:14:48,817
[Knowles] The atmosphere was just tense.
1236
01:14:49,443 --> 01:14:51,236
And even I started thinking,
1237
01:14:51,320 --> 01:14:54,364
you know, I'm not clear
on what's really happened here.
1238
01:14:56,408 --> 01:14:57,951
[music fades]
1239
01:15:03,499 --> 01:15:07,044
[Meyers] When I had heard about
John Barnett losing his life,
1240
01:15:07,127 --> 01:15:08,420
that was traumatic.
1241
01:15:09,129 --> 01:15:11,131
But what really got me angry
1242
01:15:11,215 --> 01:15:16,720
was finding out how he was treated
by management for years,
1243
01:15:16,803 --> 01:15:19,890
'cause I could identify with that.
1244
01:15:19,973 --> 01:15:21,975
[pensive music playing]
1245
01:15:22,643 --> 01:15:24,228
I was furious.
1246
01:15:26,563 --> 01:15:30,859
They had their chance to fix all this,
and they did nothing.
1247
01:15:33,237 --> 01:15:35,739
So I called The New York Times reporter.
1248
01:15:36,406 --> 01:15:38,033
I just said, use my name
1249
01:15:38,116 --> 01:15:41,495
and let people know
I gave you Boeing documentation.
1250
01:15:48,043 --> 01:15:51,838
Going public was completely
against my grain for the most part.
1251
01:15:51,922 --> 01:15:55,968
I… I'm not, you know,
one that's drawn to a camera.
1252
01:15:56,051 --> 01:16:00,305
Roy Irvin is speaking publicly,
on camera, for the first time.
1253
01:16:01,098 --> 01:16:03,308
John Barnett was a lighthouse.
1254
01:16:03,892 --> 01:16:05,978
When I first started at the company,
1255
01:16:06,061 --> 01:16:08,397
he was pointing people
in the right direction.
1256
01:16:08,480 --> 01:16:10,649
He's continuing to do that now.
1257
01:16:10,732 --> 01:16:15,028
[Emerson] Roy is on a mission
to finish what Barnett started.
1258
01:16:15,112 --> 01:16:18,615
I'm not John,
but somebody needs to keep pushing.
1259
01:16:20,993 --> 01:16:26,248
[Seitz] My family has concerns
about me taking part in this movie,
1260
01:16:27,666 --> 01:16:29,334
but I'm doing it for John.
1261
01:16:33,213 --> 01:16:35,674
[Salehpour exhales sharply]
I was really scared.
1262
01:16:36,800 --> 01:16:42,639
But I promised myself
I will be speaking up,
1263
01:16:42,723 --> 01:16:44,808
regardless of the consequences.
1264
01:16:45,601 --> 01:16:48,687
I'm here today because
I felt that I must come forward.
1265
01:16:48,770 --> 01:16:54,109
{\an8}I have serious concerns about the safety
of the 787 and 777 aircraft.
1266
01:16:54,192 --> 01:16:57,404
{\an8}And I'm willing to take on
professional risk to talk about them.
1267
01:16:58,488 --> 01:17:01,158
[reporter] We've now learned
there is a new whistleblower
1268
01:17:01,241 --> 01:17:02,743
named Sam Mohawk.
1269
01:17:02,826 --> 01:17:04,995
[Mohawk] I put a big target
on my back in there.
1270
01:17:05,078 --> 01:17:06,079
So why'd you do it?
1271
01:17:06,163 --> 01:17:07,623
Because I'm concerned with safety.
1272
01:17:07,706 --> 01:17:09,041
Like, at the end of the day,
1273
01:17:09,124 --> 01:17:10,917
my friends and family
fly on these airplanes.
1274
01:17:12,294 --> 01:17:13,962
[Knowles] Since John's passing,
1275
01:17:14,046 --> 01:17:19,343
we've been contacted by dozens and dozens
and dozens of aviation whistleblowers.
1276
01:17:20,636 --> 01:17:24,806
They all have the same common concerns
that John Barnett had.
1277
01:17:24,890 --> 01:17:28,101
[reporter] The New York Times interviewed
current and former Boeing employees
1278
01:17:28,185 --> 01:17:30,479
who say the workforce has,
quote, "dropped."
1279
01:17:30,562 --> 01:17:33,065
The inspection process has,
quote, "weakened."
1280
01:17:33,148 --> 01:17:37,235
And production speed is being prioritized
over quality control.
1281
01:17:38,195 --> 01:17:40,572
John inspired a lot of people
to come forward.
1282
01:17:42,199 --> 01:17:43,492
[music fades]
1283
01:17:48,330 --> 01:17:50,957
We're headed
to the Charleston County Coroner's Office
1284
01:17:51,041 --> 01:17:52,250
to meet with the coroner
1285
01:17:52,334 --> 01:17:56,380
who reached a conclusion
related to John Barnett's passing.
1286
01:17:56,963 --> 01:18:00,926
They're gonna be disclosing
the results of their investigation,
1287
01:18:01,009 --> 01:18:05,430
including forensic results
and the autopsy results.
1288
01:18:06,014 --> 01:18:07,724
[Knowles] Yeah,
there's a lot of questions.
1289
01:18:09,601 --> 01:18:12,521
{\an8}[Turkewitz] This is gonna be
a very tough day for John's family.
1290
01:18:14,773 --> 01:18:16,358
Can y'all hear me okay?
1291
01:18:16,942 --> 01:18:18,235
Yes, thank you.
1292
01:18:18,819 --> 01:18:21,405
-Good morning, Rodney. Can you hear me?
-Good morning. Yes, ma'am.
1293
01:18:22,114 --> 01:18:28,286
{\an8}So we were notified, um, of a… a death
in a vehicle at the hotel.
1294
01:18:28,370 --> 01:18:31,915
The vehicle, it was locked,
and they had to open it up.
1295
01:18:32,791 --> 01:18:36,503
We then, uh, photographed everything
as we found it.
1296
01:18:37,087 --> 01:18:39,589
[somber music playing]
1297
01:18:40,590 --> 01:18:44,219
The Charleston Police Department came up
with about 80 fingerprints
1298
01:18:44,302 --> 01:18:45,887
that belonged to John.
1299
01:18:48,265 --> 01:18:51,351
There was nothing to let us think
that there had been a struggle
1300
01:18:51,435 --> 01:18:52,811
or anything of that nature.
1301
01:18:55,439 --> 01:18:58,275
We did obtain
the hotel surveillance cameras
1302
01:18:59,025 --> 01:19:02,529
where we can see John
coming into the lobby.
1303
01:19:02,612 --> 01:19:07,325
And then he exits the hotel at 8:37.
1304
01:19:08,243 --> 01:19:13,331
{\an8}His truck is seen backing
into a parking spot at 8:45.
1305
01:19:14,708 --> 01:19:18,962
{\an8}No one is seen entering the vehicle,
exiting the vehicle
1306
01:19:19,045 --> 01:19:21,506
until first responders find him.
1307
01:19:24,217 --> 01:19:27,137
One of the questions
that has been lingering is,
1308
01:19:27,220 --> 01:19:30,891
were you able to determine
that the bullet matched the gun?
1309
01:19:30,974 --> 01:19:36,772
Yes. What was found in the headliner
is what matches to his weapon.
1310
01:19:38,190 --> 01:19:42,277
I think it's consistent
that it's John's weapon,
1311
01:19:42,360 --> 01:19:44,321
he's inside his vehicle,
1312
01:19:44,404 --> 01:19:46,615
and the manner of death is suicide.
1313
01:19:46,698 --> 01:19:49,034
[somber music playing]
1314
01:19:56,917 --> 01:19:58,168
[Stokes] Heart-wrenching…
1315
01:20:00,170 --> 01:20:02,839
to know what, uh, my son had gone through,
1316
01:20:02,923 --> 01:20:05,926
and I saw some of it,
1317
01:20:06,009 --> 01:20:10,972
but I guess I just didn't realize
how much it bothered him.
1318
01:20:12,307 --> 01:20:13,600
[O'Neal] Call me if you need me.
1319
01:20:13,683 --> 01:20:14,643
Thank you.
1320
01:20:14,726 --> 01:20:15,894
[O'Neal] You're welcome.
1321
01:20:15,977 --> 01:20:17,354
-Bye-bye.
-[Rodney] Bye.
1322
01:20:18,814 --> 01:20:19,940
[Stokes sighs]
1323
01:20:20,023 --> 01:20:22,108
Give me a hug after that. [sobs]
1324
01:20:31,243 --> 01:20:32,369
[Knowles] These are the items
1325
01:20:32,452 --> 01:20:36,498
that the Charleston City Police Department
released back to us.
1326
01:20:37,541 --> 01:20:39,835
John's, uh, laptop.
1327
01:20:43,213 --> 01:20:45,090
This was his cell phone.
1328
01:20:47,259 --> 01:20:48,635
And John's notebook.
1329
01:20:49,594 --> 01:20:51,596
[intriguing music playing]
1330
01:20:53,849 --> 01:20:55,517
And written inside there
1331
01:20:55,600 --> 01:21:00,480
is the suicide note that John left
before he took his life.
1332
01:21:04,818 --> 01:21:06,111
"Fuck Boeing."
1333
01:21:07,571 --> 01:21:10,240
"I can't do this any longer. Enough."
1334
01:21:10,866 --> 01:21:14,870
"I pray the motherfuckers
that destroyed my life pay."
1335
01:21:14,953 --> 01:21:17,539
"I pray Boeing pays."
1336
01:21:20,292 --> 01:21:25,255
"Bury me face down so Boeing and
their lying-ass leaders can kiss my ass."
1337
01:21:26,923 --> 01:21:30,427
"To my family and friends,
I found my purpose. I'm at peace."
1338
01:21:30,510 --> 01:21:31,636
"I love you more."
1339
01:21:32,178 --> 01:21:35,849
And then he signed,
John Mitch, aka Swampy.
1340
01:21:38,685 --> 01:21:42,480
[Turkewitz] And it's one of those things
where you just keep asking yourself,
1341
01:21:42,564 --> 01:21:44,691
"What could have I done differently?"
1342
01:21:45,442 --> 01:21:46,318
Yeah.
1343
01:21:48,528 --> 01:21:51,448
But one thing is for sure, and that is,
1344
01:21:52,115 --> 01:21:54,534
you know, Boeing
may not have pulled the trigger,
1345
01:21:54,618 --> 01:21:58,079
but Boeing was responsible
for John's death.
1346
01:22:03,376 --> 01:22:06,421
[reporter] Today, a congressional hearing
is putting the safety and quality
1347
01:22:06,504 --> 01:22:08,715
of Boeing's commercial jets
in the spotlight.
1348
01:22:08,798 --> 01:22:10,425
[pensive music playing]
1349
01:22:10,508 --> 01:22:15,972
After the 737 MAX crashes,
Boeing promised to turn things around.
1350
01:22:17,015 --> 01:22:21,519
{\an8}And whistleblowers
came forward reporting to us
1351
01:22:21,603 --> 01:22:24,773
that, in fact,
there was simply more of the same.
1352
01:22:25,690 --> 01:22:27,692
Improper fastening,
1353
01:22:28,276 --> 01:22:30,820
use of defective and damaged parts,
1354
01:22:31,488 --> 01:22:34,032
lapses in manufacturing quality.
1355
01:22:35,241 --> 01:22:40,372
There is certainly mounting evidence
that a prosecution is justified.
1356
01:22:41,831 --> 01:22:46,503
And we felt more and more
that we had to demand accountability.
1357
01:22:46,586 --> 01:22:52,717
And that's the reason why Dave Calhoun,
the CEO, will be a witness today.
1358
01:22:52,801 --> 01:22:54,803
[pensive music continues]
1359
01:22:58,598 --> 01:23:00,100
[music fades]
1360
01:23:02,352 --> 01:23:04,270
[woman] This is my daughter,
Danielle Moore.
1361
01:23:04,354 --> 01:23:06,564
Danielle was just 24 years old
1362
01:23:07,148 --> 01:23:11,820
when she died on Boeing 737 MAX.
1363
01:23:11,903 --> 01:23:14,114
So, my name is Zipporah Kuria,
1364
01:23:14,197 --> 01:23:16,574
and I lost my dad, Joseph Kuria Waithaka.
1365
01:23:17,575 --> 01:23:20,996
As the agencies involved
in making decisions that matter,
1366
01:23:21,079 --> 01:23:22,163
if you fail to prosecute,
1367
01:23:22,247 --> 01:23:26,876
if you fail to teach history a real lesson
of justice, and it repeats itself,
1368
01:23:26,960 --> 01:23:28,586
how will you live with yourselves?
1369
01:23:28,670 --> 01:23:30,672
-[indistinct chatter]
-[cameras clicking]
1370
01:23:30,755 --> 01:23:32,257
[somber music playing]
1371
01:23:43,184 --> 01:23:45,854
[parent of deceased] You destroyed
our son's life,
1372
01:23:45,937 --> 01:23:47,939
and you killed our children.
1373
01:23:48,773 --> 01:23:52,610
We will never have
a chance to see and hug them
1374
01:23:52,694 --> 01:23:55,238
just the way you do with your family.
1375
01:23:55,321 --> 01:23:57,198
Give us the answer.
1376
01:23:57,282 --> 01:23:59,409
[woman] Stop putting profit over people.
1377
01:23:59,492 --> 01:24:01,202
[parent of deceased]
Think of the six minutes
1378
01:24:01,286 --> 01:24:03,705
of my daughter's last breath on the plane.
1379
01:24:04,706 --> 01:24:07,584
Six minutes that she called for me.
1380
01:24:07,667 --> 01:24:11,087
{\an8}Five years ago, 346 innocent people
1381
01:24:11,171 --> 01:24:14,049
{\an8}lost their lives
in two preventable tragedies.
1382
01:24:14,758 --> 01:24:19,220
In the wake of those tragedies,
Boeing promised to turn itself around.
1383
01:24:19,804 --> 01:24:24,059
And for a while, some sort of believed
that Boeing might have changed.
1384
01:24:24,142 --> 01:24:26,186
But then this past January,
1385
01:24:26,269 --> 01:24:31,066
the facade
literally blew off the hollow shell
1386
01:24:31,149 --> 01:24:34,194
that had been Boeing's promises
to the world.
1387
01:24:35,236 --> 01:24:39,699
The issues before us today
are a matter of life and death.
1388
01:24:39,783 --> 01:24:43,787
{\an8}And this hearing is a moment of reckoning.
1389
01:24:45,330 --> 01:24:50,043
I would like to welcome in particular
some of the members of the audience
1390
01:24:50,126 --> 01:24:51,669
who are here today.
1391
01:24:52,378 --> 01:24:54,297
{\an8}The family of John Barnett,
1392
01:24:55,215 --> 01:25:00,136
{\an8}his mother, Vicky Stokes,
and brother, Rodney Barnett,
1393
01:25:01,012 --> 01:25:04,516
a Boeing whistleblower
who committed suicide
1394
01:25:04,599 --> 01:25:08,394
under the immense pressure
that the company put on him
1395
01:25:08,478 --> 01:25:10,271
for raising safety claims.
1396
01:25:12,232 --> 01:25:17,153
David Calhoun has served as President
and Chief Executive Officer of Boeing
1397
01:25:17,237 --> 01:25:19,280
since January 2020,
1398
01:25:19,364 --> 01:25:23,576
{\an8}and he began his career
at General Electric Company, GE,
1399
01:25:23,660 --> 01:25:26,454
{\an8}where he spent 26 years.
1400
01:25:27,872 --> 01:25:31,042
{\an8}Mr. Calhoun, it seems like every other day
1401
01:25:31,126 --> 01:25:35,004
{\an8}news breaks of a new problem
or safety concern with Boeing aircraft.
1402
01:25:35,088 --> 01:25:38,550
So what are the root causes
of this systemic failure?
1403
01:25:38,633 --> 01:25:41,928
{\an8}How are you gonna fix it?
And who should we hold accountable?
1404
01:25:42,011 --> 01:25:44,722
{\an8}Does the buck stop with you
or with somebody else?
1405
01:25:45,431 --> 01:25:51,604
The contributing causes to most everything
outside of the Alaska accident
1406
01:25:52,147 --> 01:25:56,442
relate to a variety of inputs
that are downstream
1407
01:25:56,526 --> 01:26:00,655
with respect to operating and maintenance
and et cetera with an airplane.
1408
01:26:00,738 --> 01:26:01,739
Um…
1409
01:26:02,365 --> 01:26:04,951
Alaska was a manufacturing defect.
1410
01:26:05,034 --> 01:26:08,538
I'm not aware of any others that were. Um…
1411
01:26:08,621 --> 01:26:11,583
[Blumenthal] The suppliers
of parts and components,
1412
01:26:12,792 --> 01:26:14,377
Boeing blames them.
1413
01:26:15,253 --> 01:26:20,550
The workers whose jobs are at stake,
Boeing blames them.
1414
01:26:21,217 --> 01:26:26,681
The pilots who fly these planes,
Boeing blames them.
1415
01:26:26,764 --> 01:26:30,018
Boeing blames everyone except itself.
1416
01:26:30,685 --> 01:26:33,771
This… So much of this relates
to an untrained workforce.
1417
01:26:33,855 --> 01:26:37,108
I… I… It's all about that, honestly.
1418
01:26:38,693 --> 01:26:43,323
Uh, Mr. Calhoun, what is it that…
that you get paid currently?
1419
01:26:44,324 --> 01:26:47,869
Senator, that's well disclosed
in our proxy documents,
1420
01:26:47,952 --> 01:26:50,288
uh, in… in each of the years
that I've been employed.
1421
01:26:50,371 --> 01:26:51,998
{\an8}Yeah, but what is it?
1422
01:26:52,081 --> 01:26:54,959
-It's a big number, sir.
-[Hawley] Well, let me help you out.
1423
01:26:55,043 --> 01:26:57,128
{\an8}It's $32.8 million this year.
Does that sound right?
1424
01:26:57,212 --> 01:26:58,463
Yes, it does.
1425
01:26:58,546 --> 01:27:02,342
That's a 45% increase over last year.
Does that sound right?
1426
01:27:02,425 --> 01:27:03,968
[smacks lips] Yes, it does.
1427
01:27:04,052 --> 01:27:06,387
[Hawley] What is it
you get paid to do exactly?
1428
01:27:07,013 --> 01:27:08,681
I get paid to run the Boeing Company.
1429
01:27:08,765 --> 01:27:12,310
{\an8}Yeah. Is quality part
of your compensation package?
1430
01:27:12,393 --> 01:27:16,231
Because we've had multiple whistleblowers
come before this committee and allege
1431
01:27:16,314 --> 01:27:20,526
{\an8}that Boeing is cutting every possible
corner on quality and safety,
1432
01:27:20,610 --> 01:27:22,862
{\an8}not just in the past but now.
1433
01:27:22,946 --> 01:27:25,365
They've alleged that you've eliminated
safety inspections,
1434
01:27:25,448 --> 01:27:28,326
that there are fewer inspectors
doing quality inspections out there.
1435
01:27:28,409 --> 01:27:31,829
They've alleged that
when they raised issues and concerns,
1436
01:27:31,913 --> 01:27:34,457
they were reassigned,
they were retaliated against,
1437
01:27:34,540 --> 01:27:36,209
they were physically threatened.
1438
01:27:36,793 --> 01:27:39,504
{\an8}That doesn't sound like
attention to quality to me.
1439
01:27:39,587 --> 01:27:44,300
{\an8}And yet you're getting paid
$33 million a year.
1440
01:27:44,384 --> 01:27:46,552
[pensive music playing]
1441
01:27:50,640 --> 01:27:53,601
{\an8}[Gelles] Boeing is
in worse shape than ever,
1442
01:27:53,685 --> 01:27:56,479
and what's really hard to accept
1443
01:27:57,063 --> 01:28:00,566
is that the executives
who made all those decisions
1444
01:28:00,650 --> 01:28:02,694
are worth hundreds of millions of dollars.
1445
01:28:04,028 --> 01:28:05,780
Boeing is in shambles,
1446
01:28:06,364 --> 01:28:10,493
and the very small group of men
who got the company there
1447
01:28:10,576 --> 01:28:13,913
are some of the richest people
in the world.
1448
01:28:15,832 --> 01:28:19,168
[Gates] There have been many executives
who have come into Boeing,
1449
01:28:19,711 --> 01:28:21,754
come into companies across America,
1450
01:28:22,630 --> 01:28:26,384
who see their jobs as cost-cutting,
1451
01:28:27,969 --> 01:28:31,597
squeezing money out of the company
to increase profits.
1452
01:28:32,348 --> 01:28:35,226
{\an8}You're strip-mining it.
You're strip-mining Boeing.
1453
01:28:35,310 --> 01:28:37,395
{\an8}It was one of the greatest
American companies ever.
1454
01:28:37,478 --> 01:28:40,106
{\an8}It has employed
thousands of people in my state,
1455
01:28:40,189 --> 01:28:44,319
{\an8}and you are strip-mining it for profit,
shareholder value,
1456
01:28:44,402 --> 01:28:45,903
{\an8}and you're being rewarded for it.
1457
01:28:45,987 --> 01:28:48,448
{\an8}You got a huge raise, a huge increase.
1458
01:28:48,990 --> 01:28:53,286
{\an8}So, it's working out great for you,
not for the American people.
1459
01:28:54,329 --> 01:28:57,373
Many of these executives
have no connection
1460
01:28:57,457 --> 01:28:58,958
to the product they're making.
1461
01:28:59,042 --> 01:29:01,669
They were hired because
they had some kind of business degree.
1462
01:29:01,753 --> 01:29:03,880
It's a characteristic
that successful companies have
1463
01:29:03,963 --> 01:29:05,882
and unsuccessful companies don't have.
1464
01:29:05,965 --> 01:29:07,800
{\an8}This year, we're at 47 a month.
1465
01:29:07,884 --> 01:29:10,053
{\an8}We're gonna be taking it up to 52 a month.
1466
01:29:10,136 --> 01:29:12,597
{\an8}That forecast is getting
more and more robust every day,
1467
01:29:12,680 --> 01:29:14,432
{\an8}and if we can get some help
from the Congress,
1468
01:29:14,515 --> 01:29:17,018
we will ultimately realize those gains.
1469
01:29:17,810 --> 01:29:19,604
[air traffic controller]
Frontier Flight 2688,
1470
01:29:19,687 --> 01:29:22,565
Portland Tower, runway 2-8 Left,
cleared for takeoff.
1471
01:29:22,648 --> 01:29:24,692
[pilot] 2-8 Left, cleared for takeoff.
1472
01:29:25,860 --> 01:29:28,488
[Meyers] Boeing likes
to attack the symptoms.
1473
01:29:29,155 --> 01:29:33,159
Some part flies off an airplane,
or an engine catches fire,
1474
01:29:33,951 --> 01:29:39,415
they want to go after a quick fix,
and then they can say they did something.
1475
01:29:39,499 --> 01:29:44,754
Boeing never attacks the disease,
which is their leadership model.
1476
01:29:46,881 --> 01:29:49,509
Pursuit of money at all costs
1477
01:29:50,134 --> 01:29:54,180
rather than making
the greatest airplane in the world.
1478
01:29:56,766 --> 01:29:59,811
[Gelles] In most companies,
the stakes aren't people's lives.
1479
01:30:00,395 --> 01:30:02,563
But at Boeing, they are.
1480
01:30:05,483 --> 01:30:09,529
When the quality of Boeing suffers,
people die.
1481
01:30:12,198 --> 01:30:14,742
[Gates] We all need safe air travel.
1482
01:30:15,743 --> 01:30:17,328
We need safe airplanes.
1483
01:30:18,371 --> 01:30:20,331
Boeing needs to be held accountable.
1484
01:30:22,917 --> 01:30:24,961
[pensive music playing]
1485
01:30:59,412 --> 01:31:02,707
[Naoise] They really just wanted
to get rid of us.
1486
01:31:02,790 --> 01:31:07,044
But I don't think I can walk away
and just say, "There's nothing we can do,"
1487
01:31:07,128 --> 01:31:08,337
and put my hands in the air.
1488
01:31:09,964 --> 01:31:12,842
There's been no justice,
no accountability.
1489
01:31:14,010 --> 01:31:15,511
It makes me so angry.
1490
01:31:17,430 --> 01:31:20,183
And I think that we have to keep fighting.
1491
01:31:22,310 --> 01:31:25,313
{\an8}It can't be allowed to just stay this way.
1492
01:31:27,523 --> 01:31:30,067
Something has to change.
1493
01:31:32,945 --> 01:31:34,947
[solemn music playing]
1494
01:33:07,456 --> 01:33:09,417
[music fades]